Technology - Software Configuration III

Join a high-impact team as a Genetec Support Engineer in Pittsburgh, PA, supporting and maintaining a robust, integrated physical security environment across 100+ locations. Work onsite four days per week, collaborating with cross-functional teams to ensure the reliability, security, and ongoing development of critical access-control and video-management systems. This 12-month contract offers you the chance to tackle complex technical challenges, work with the latest in security technology, and make a measurable difference in enterprise safety and compliance., Administer and maintain Genetec Security Center, including access-control and video surveillance environments.

• Configure, support, and troubleshoot cameras, controllers, readers, intercoms, and associated security hardware.
• Manage user accounts, roles, permissions, and access throughout the user lifecycle, ensuring compliance with audit requirements.
• Troubleshoot connectivity, configuration, and hardware failures across physical security systems.
• Plan and execute system updates, patches, firmware upgrades, and validate rollback/change management procedures.
• Provision and support intercom systems using Genetec Sipelia, including call routing and system availability.
• Produce operational reports on system events, alarms, access audits, and performance metrics.
• Manage and validate third-party plug-ins such as video analytics, biometrics, and key-management systems.
• Maintain technical documentation, configuration standards, support runbooks, and knowledge-base content.
• Collaborate with facilities, security operations, network teams, and vendors to resolve cross-domain issues.

Demonstrated hands-on experience supporting Genetec Security Center in multi-site or multi-region enterprise setups.

• Proficiency in device provisioning, camera and access-control configuration, user/role administration, firmware updates, patching, and incident troubleshooting.
• Strong working knowledge of Genetec ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
• Experience working with vendors and internal teams in a change-controlled environment.
• Excellent analytical, troubleshooting, problem-solving, and communication skills.
• Customer-focused approach to system support and incident resolution.
• Required Genetec certifications: ClearID Administrator, Omnicast Advanced Administrator, Security Center Enterprise Certification, Security Center System Upgrade and Migration Certification, Synergis Advanced Administrator.

[Preferred Skills]

• Experience with system conversions, migrations, or large-scale camera/reader refreshes.
• Knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse-transfer printing, RFID encoding, and facial biometric workflows.
• Familiarity with video analytics, biometric authentication, plug-in lifecycle management.
• Experience developing technical standards, runbooks, and supporting/coaching technical support teams., Firmware updates Patching

Opportunity to work onsite with a collaborative, cross-functional team in a critical infrastructure environment.

• Exposure to advanced physical security technologies and large-scale enterprise systems.
• Career growth through hands-on projects, technical skill development, and direct impact on enterprise security.
• Competitive compensation and potential for contract extension.