ServiceNow Discovery Developer **

CGI is seeking a ServiceNow Discovery Developer to develop, customize, and support ServiceNow Discovery capabilities within a large enterprise environment. The role will focus on identifying infrastructure, servers, network technologies, and cloud resources and ensuring accurate configuration data is populated into the CMDB.

The developer will build and customize ServiceNow Discovery patterns, configure Service Graph Connectors and other data ingestion mechanisms, troubleshoot Discovery and CMDB data quality issues, and validate configuration items and relationships. The position works closely with ServiceNow, infrastructure, network, server, cloud, IT asset management, and operations teams.

This is a hands on ServiceNow development and configuration role requiring candidates who can customize Discovery beyond standard out of the box implementations and troubleshoot complex identification, connectivity, connector, and data ingestion issues.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Birmingham, AL or Columbia, SC

Your future duties and responsibilities

. Develop and customize ServiceNow Discovery patterns.

. Configure and support Service Graph Connectors and other CMDB ingestion mechanisms.

. Discover and onboard on premises infrastructure, servers, network technologies, and related enterprise resources.

. Troubleshoot Discovery failures, incomplete identification, pattern errors, connector issues, and connectivity problems.

. Investigate duplicate, inaccurate, or incomplete configuration items.

. Validate discovered configuration items and improve CMDB data quality and accuracy.

. Support hardware and software asset data and related IT asset management processes.

. Customize ServiceNow functionality to meet organizational requirements rather than relying solely on out of the box capabilities.

. Work with infrastructure, network, server, cloud, asset management, and operations teams to resolve Discovery issues.

. Use AI assisted development tools appropriately to accelerate development and troubleshooting.

. Support the operational stability of the ServiceNow Discovery and CMDB environment.

5+ years of ServiceNow development experience, including hands on Discovery and CMDB work.

. Strong hands on ServiceNow Discovery experience.

. Experience developing and customizing Discovery patterns, not simply configuring out of the box Discovery.

. Strong understanding of ServiceNow CMDB, configuration items, relationships, and data quality.

. Experience with Service Graph Connectors or comparable CMDB data ingestion methods.

. Experience onboarding infrastructure and technology data into the CMDB through multiple ingestion approaches.

. Understanding of server, network, hardware, software, and infrastructure discovery.

. Ability to troubleshoot Discovery failures, pattern errors, identification issues, credential/connectivity problems, and connector failures.

. Experience identifying and resolving duplicate or inaccurate configuration items and other CMDB data quality issues.

. Ability to customize ServiceNow functionality based on enterprise requirements.

. Strong analytical troubleshooting and attention to detail.

. Ability to work effectively across infrastructure, network, server, cloud, asset management, and operations teams.

. Familiarity with AI assisted development tools such as Copilot, ChatGPT, or comparable technologies.

Desired Skillset:

Preferred: Python scripting/development, AWS or broader cloud discovery experience, and IT asset management experience.

Educational Requirements:

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,700.00 $123,800.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.