Business Systems Manager

The Business Systems Manager reports to the Director of Information Technology and manages the City’s Enterprise Resource Planning (ERP) team and Oracle ERP environment. This position provides strategic, functional, and technical leadership for Oracle ERP applications and related enterprise business systems that support City operations and service delivery.

The Business Systems Manager collaborates with City departments, Information Technology staff, business analysts, vendors, and other stakeholders to identify business needs, improve processes, define requirements, and implement secure, effective technology solutions. This role leads Oracle ERP projects and initiatives, including implementations, upgrades, integrations, data conversions, testing, training, and change-management activities.

The position evaluates technology solutions; develops business cases and procurement documents; manages vendor relationships; and promotes reliable, cost-effective systems, accurate data, appropriate security controls, and strong user adoption., The following duties and responsibilities are illustrative and may not include all duties assigned to the position.

• Manages, supervises, and develops the ERP team; establishes performance expectations; assigns and prioritizes work; provides coaching, feedback, training, and performance evaluations; and promotes accountability for assigned responsibilities and project deliverables.
• Provides strategic, functional, technical, and architectural leadership for the City’s Oracle ERP environment and related enterprise business systems.
• Develops, manages, and continuously improves Oracle ERP applications, related business systems, and supporting business processes.
• Partners with City departments to identify business needs, document requirements, analyze workflows, and recommend effective, secure, and cost-effective system solutions.
• Guides ERP team members, business analysts, department system administrators, and end users regarding Oracle ERP functionality, workflows, system capabilities, and best practices.
• Conducts business process reviews, system assessments, application demonstrations, and gap analyses to identify inefficiencies, operational risks, and opportunities for improvement.
• Evaluates current and emerging Oracle functionality, software solutions, vendor capabilities, and industry practices to determine alignment with current and future City needs.
• Analyzes potential solutions based on functionality, cost, risk, scalability, security, integration requirements, data quality, and long-term operational sustainability.
• Develops business cases, cost-benefit analyses, return-on-investment analyses, and recommendations that support efficient technology investments and sound financial decisions.
• Leads and coordinates Oracle ERP implementations, upgrades, enhancements, integrations, data conversions, configuration changes, and process-improvement initiatives.
• Develops and manages project scopes, requirements, work plans, schedules, resource needs, risk assessments, communication plans, acceptance criteria, budgets, and status reports.
• Coordinates work among City departments, Information Technology staff, ERP team members, vendors, consultants, and other stakeholders; serves as the primary point of contact for assigned ERP systems and projects.
• Develops and supports technology procurement activities, including requests for proposals, scopes of work, evaluation criteria, vendor selection, contract administration, licensing, and renewal activities.
• Plans and oversees system testing, quality assurance, user acceptance testing, issue resolution, and change-management activities to ensure deliverables meet established requirements, standards, and business needs.
• Develops and maintains management reports, quality-control reports, dashboards, system assessment reports, user documentation, training materials, and communications.
• Ensures compliance with applicable City policies, information-security requirements, records-management practices, and safety procedures.
• Performs other duties as assigned.

Supervisory Responsibilities

• Organizes and delegates assignments to team members.
• Participates in hiring, training, motivating, coaching, and developing employees.
• Establishes performance expectations, evaluates employee performance, and supports goal setting.
• Holds employees accountable for assigned tasks, goals, and project deliverables.
• Provides timely and constructive feedback, coaching, and training opportunities.
• Resolves employee conflicts and complaints in accordance with City policies and procedures.
• Analyzes team processes and implements more effective and efficient work practices.
• Establishes and achieves operational, business, and financial objectives.
• Ensures compliance with applicable safety procedures.

Work Environment and Physical Requirements

Work Environment

• Works primarily in a standard office or hybrid work environment with minimal hazards typically found in general office settings.
• Uses a computer, telephone, and other standard office equipment for extended periods.
• Attends meetings, training, vendor demonstrations, and project activities at various City locations, as needed.
• May work outside normal business hours to support system implementations, upgrades, maintenance windows, emergency operations, or critical system issues.
• Performs work requiring regular interaction with City employees, leadership, vendors, consultants, and other stakeholders.

Physical Requirements

• Remains in a stationary position, including sitting, for extended periods.
• Operates a computer, keyboard, telephone, and other standard office equipment.
• Communicates effectively in person, by telephone, and in writing.
• Moves throughout office and meeting environments.
• Occasionally moves or transports materials weighing up to 20 pounds.

• Bachelor’s degree from an accredited college or university in information technology, computer science, management information systems, business administration, public administration, or a closely related field.
• Six (6) years of progressively responsible experience in business systems analysis, enterprise application administration, ERP implementation or support, business process improvement, information technology project management, or a related field.
• At least two (2) years of experience leading projects, supervising staff, or providing functional leadership for enterprise business systems.
• Possession of a valid driver’s license.

OR

An equivalent combination of related education, experience, certifications, and licenses that enables successful performance of the essential functions of the position may be considered.

Preferred Qualifications

• Extensive experience administering, supporting, implementing, or managing Oracle ERP software and related modules.
• Experience leading an ERP applications team and supporting enterprise systems in a municipal, government, or similarly complex organization.

Knowledge, Skills, and Abilities

Knowledge of:

• Enterprise business systems, software-as-a-service applications, and system lifecycle management.
• Business analysis, workflow design, requirements gathering, process improvement, and change-management practices.
• Project management principles, including scope, schedules, budgets, risks, and stakeholder management.
• Data management, reporting, data validation, system integrations, access controls, and information-security practices.
• Procurement, contract administration, vendor management, and applicable City policies and procedures.

Skill in:

• Analyzing complex business and technical issues and developing practical, customer-focused solutions.
• Leading cross-functional projects and managing multiple priorities, deadlines, and stakeholders.
• Communicating technical concepts clearly to technical and non-technical audiences.
• Preparing clear reports, procedures, recommendations, training materials, and system documentation.
• Managing vendor relationships, service expectations, and project deliverables.

Ability to:

• Build productive working relationships with employees, leadership, vendors, consultants, and community partners.
• Balance operational needs with security, compliance, budget, data-quality, and customer-service requirements.
• Exercise sound judgment, initiative, discretion, and professionalism when handling sensitive information.
• Adapt to changing organizational priorities, technology, regulations, and business needs.

Travel

Category A - Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, training, or perform work at other City buildings or partner sites.

Be an Early Applicant In-Office Greeley, CO, USA 108K-156K Annually Senior level In-Office Greeley, CO, USA 108K-156K Annually Senior level Manages the City’s ERP team and Oracle ERP environment, providing strategic, functional, technical, and architectural leadership. Leads ERP implementations, upgrades, integrations, data conversions, testing, process improvements, vendor management, procurement, and change management. Partners with departments to gather requirements, improve workflows, evaluate solutions, manage risks and budgets, and ensure secure, reliable, cost-effective enterprise systems. Supervises staff, develops business cases and reports, and supports system adoption, compliance, and data quality. The summary above was generated by AI

Anticipated Hiring Range: $107,711 - $144,185 Full Salary Range: $107,711 - $156,181

Why Do I See Two Salary Ranges?

The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted. This law improves wage transparency. We post both the full salary range and the anticipated hiring range, where we expect to make an offer. Offers are based on experience, education, certifications, and other factors.

City of Greeley’s Total Rewards

The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the City remains an attractive, inclusive, and rewarding work environment while effectively serving the community.

Benefits: This position is benefits eligible. Please view our benefits guide here.