Implementation Specialist

Hiring Remotely in United States Entry level Remote Hiring Remotely in United States Entry level Guide customers from signed contract through production by configuring the platform, coordinating with internal teams, troubleshooting implementations, and providing consultative onboarding support. Build customer relationships, communicate product value, manage timelines and records, identify adoption and expansion opportunities, and collaborate with Engineering, Sales, Account Management, and Support to deliver successful implementations. The summary above was generated by AI

Implementation Specialist, The Implementation Specialist is where the customer relationship comes to life after the deal is signed. You’ll guide new customers from signed contract to full production - configuring our platform to fit their operations, coordinating across teams, and making sure every customer’s first experience with Daupler is a great one. This is a customer-facing, consultative role: you’ll listen closely to understand each customer’s needs, communicate the value of what we do in terms that matter to them, and represent Daupler throughout onboarding. Strong implementations build trust, deepen adoption, and open the door to growth, and you’ll be central to all three.

This is fundamentally a people role. We can teach the technology; we’re looking for someone who connects with customers and keeps complex work organized and on track.

What You’ll Do

• Partner with our Customer Support, Account Management, and Sales teams to take customers from signed contract to production
• Work directly with customers to configure our software to meet their specific needs
• Serve as a trusted advisor and the face of Daupler during onboarding, building strong relationships and communicating our value clearly and consultatively
• Listen first to understand each customer’s operations, then translate how Daupler solves their challenges
• Partner with Engineering to facilitate and troubleshoot configuration
• Work with internal stakeholders to report on scope, and advise on new features that better support customers
• Surface opportunities to deepen adoption and flag potential expansion internally
• Maintain disciplined, well-organized records of implementation progress, timelines, and customer interactions

• A people-first approach: exceptional interpersonal skills, empathy, and the ability to build trust with customers and colleagues.
• Strong organization: you manage multiple implementations, timelines, and details at once without letting things slip. You have a familiarity with project and task management tools: (e.g., Jira, Confluence).
• A consultative, commercial mindset: comfort understanding customer needs and communicating value, with an eye for opportunities to help customers get more from the platform.
• Project management experience: solid planning, execution, and delivery.
• Technical aptitude: familiarity with, or a genuine willingness to learn, customer integration technologies. Hands-on experience is a plus, not a prerequisite.
• Creative problem-solving: comfort working under pressure, and a flexible, adaptable mindset.
• A strong sense of responsibility and initiative., Applicants must be authorized to work for any employer in the U.S. We are unable to provide visa sponsorship at this time.

• Competitive salary range based on experience and location
• Flexible, casual work environment
• Unlimited paid time off
• Amazing medical, dental and vision options for you and your family
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Implementation Specialist

6 Days Ago Remote or Hybrid CA, USA 32K-63K Hourly Mid level 32K-63K Hourly Mid level eCommerce * Fintech * Hardware * Payments * Software * Financial Services Guide SMB and mid-market sellers through Square onboarding, implementation, training, and go-live activities. Manage multiple seller engagements, lead scoping and onboarding calls, track milestones, resolve blockers, maintain product expertise, and coordinate with sales, account management, product, and marketing teams. Contribute to process improvements, provide seller support after launch, and use AI to enhance customer experiences and internal workflows. Top Skills: Ai Tools And PlatformsLookerSalesforceSquare OnlineSquare Pos Square

Implementation Specialist

6 Days Ago Remote or Hybrid 32K-63K Hourly Mid level 32K-63K Hourly Mid level eCommerce * Fintech * Hardware * Payments * Software * Financial Services Guide SMB and mid-market sellers through onboarding and implementation, including scoping calls, training, product guidance, launch readiness, and post-launch support. Manage 20-30 concurrent seller engagements, track milestones, resolve blockers, escalate technical issues, and contribute to process improvements. Maintain product expertise across POS, online, and integrations while collaborating with sales, account management, product, and marketing teams. Use AI tools to improve seller experiences and internal processes. Top Skills: LookerSalesforce

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