IT Support

We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements., Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology. Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work. Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta. Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune. Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment. Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity. Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment. Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment. Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams. Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.

At least 2 years of experience in IT help desk, desktop support, or a similar end-user support function. Practical experience supporting Microsoft Windows 10, macOS, and Microsoft 365 applications in a business environment. Working knowledge of Active Directory, Microsoft Entra ID, Okta, and basic identity or access support processes. Ability to troubleshoot laptops, desktop software, peripheral devices, and common connectivity problems. Experience handling service desk tickets while maintaining thorough notes and updates for users and internal teams. Strong customer service, communication, and problem-solving skills with the ability to manage multiple priorities effectively. Comfortable working independently while knowing when to escalate more complex technical issues. Familiarity with corporate IT support practices, ticketing tools such as Jira, and basic security or patch management concepts is a plus., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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