Technology Systems Manager

The Technology Systems Manager is a hands-on, collaborative partner to the Marketing Team and all departments, serving as a key steward of CEO’s technology ecosystem. This role owns Salesforce administration, website support, and systems integration, while supporting the organization’s AI integration strategy-setting standards for AI use org-wide and coaching staff as they bring these tools into their daily work.

Reporting to the Vice President of Marketing or Salesforce & Web Administrator, you’ll keep the systems that power CEO running smoothly and well-connected across departments. Your work with our data will directly inform CEO’s strategic direction, giving staff the confidence and tools to work smarter with emerging technology.

Essential Responsibilities

Salesforce and Marketing Systems Support

• Manage and support Salesforce for company-wide and marketing-related use cases, including integrations, data flows, and basic configuration.
• Support integrations between Salesforce and website platforms, marketing automation tools, and other digital platforms.
• Communicate updates, changes, and best practices to ensure the team uses digital tools effectively, identifying opportunities to improve workflows, automation, and efficiency.
• Provide or guide training, documentation, or guidance on digital systems as needed.
• Stay current on web, marketing technology, and CRM best practices and trends.

Website and Digital Platform Support

• Support website performance, security, accessibility, and responsiveness across
• devices in coordination with external developers.
• Troubleshoot and resolve website issues, bugs, and platform integrations, escalating to developers as needed.
• Coordinate with internal stakeholders and external vendors on digital platform updates, feature rollouts, and QA processes.

AI Integration and Adoption

• Serve as CEO’s internal point of contact for AI integration, working closely with vendors to support the development and deployment of a company-wide AI super agent that operates as a cohesive ecosystem with CEO’s existing systems and tools.
• Support development and implementation of company-wide AI standards, usage guidelines, and governance frameworks to ensure consistent, responsible, and effective AI adoption across departments.
• Evaluate and manage the portfolio of AI tools in use across the organization, identifying redundancies, integration opportunities, and gaps in coverage.
• Provide one-on-one support and coaching to employees as they incorporate AI tools, building confidence, efficiency, and driving best practices.
• Develop and maintain documentation, training resources, and internal communications that support organization-wide AI literacy and adoption.
• Stay current on emerging AI tools, trends, and use cases relevant to association management, marketing, and operations, and proactively share knowledge with staff and leadership.

Analytics and Reporting

• Support reporting and analytics initiatives across Salesforce, website platforms, and digital channels.
• Utilize Google Analytics 4 (GA4) and other analytics tools to monitor website performance and provide actionable insights.
• Develop and distribute reports and dashboards that help stakeholders understand system usage, engagement trends, and operational outcomes.
• Assist in tracking key performance indicators and identifying opportunities for continuous improvement.

• 5+ years of experience in a technology, systems, or digital operations role, with demonstrated ability to manage and support complex digital platforms.
• Salesforce admin certification or equivalent experience.
• Strong problem-solving skills and attention to detail.
• Ability to communicate technical concepts clearly to non-technical team members.
• Skilled at managing projects with multiple stakeholders, timelines, and deliverables.
• Experience with website integrations, APIs, and data synchronization preferred.
• Knowledge of best practices and web analytics preferred.
• Basic understanding of UX/UI principles preferred.
• Prior work with event technology platforms, survey tools, or reporting dashboards preferred.
• Familiarity with project management tools (e.g., Asana, Jira, or similar) preferred.
• Hands-on experience with AI tools and platforms (e.g., Claude, ChatGPT, Copilot, or similar); familiarity with AI integration, prompt engineering, or workflow automation preferred.
• Experience developing or contributing to AI governance, standards documentation, or adoption programs preferred.

This is a hybrid position based at CEO’s headquarters office located in Washington, DC. This is a hybrid position based at CEO’s headquarters office located in Washington, DC. Our team is in the office three days, with Tuesdays and Wednesdays as required in office days, and working from home two days each week. xrbllit

Salary Range: $90,000 - $120,000

Founded in 1958, Chief Executives Organization (CEO) is a selective community of leaders among leaders within the family of “O” organizations who seek the camaraderie of peers to share a passion for lifelong discovery in intimate local gatherings and global events. Limited to 2,000 global members, invitation-only CEO membership is extended to seasoned business executives who have demonstrated exceptional leadership in YPO.

Members helm companies, serve on prestigious boards, and hold the highest levels of office in government and nonprofit sectors. CEO members are diverse, globally curious, and represent extraordinary levels of achievement. CEO provides members and spouses with unique, life- enriching experiences through more than 25 major events, 150 local events, and 60 digital offerings each year.