CS Systems Administrator

Be an Early Applicant Remote Hiring Remotely in USA Senior level Remote Hiring Remotely in USA Senior level Owns the architecture, administration, integration, governance, and optimization of Salesforce and Customer Success platforms. Designs scalable workflows, data integrations, AI-enabled automation, deployment pipelines, QA processes, and technical documentation. Partners with executives, Customer Success, IT, and Engineering teams to translate business needs into enterprise solutions, leads Agile delivery, oversees production support and Tier-3 escalations, and mentors junior technical staff. The summary above was generated by AI, The Senior CS Systems Administrator works directly with executive business stakeholders and the CS Transformation team to identify high-impact opportunities and architect scalable, enterprise-grade technology solutions across ModMed’s Customer Success ecosystem. Serving as both a senior solution architect and platform owner, this role leads the end-to-end administration, implementation, and optimization of Salesforce and related CS systems, while leading technical evaluation and potential greenfield rollout of dedicated Customer Success Platforms (e.g., Gainsight, ChurnZero, etc.). The Senior CS Systems Administrator acts as a primary technical lead by translating complex CS business challenges into detailed architectural blueprints, technical workflow diagrams, data mapping tables, and query criteria. This position oversees Agile execution (creating Jira epics/user stories, sprint refinement, tracking velocity), deployment pipelines, QA testing execution, and production support oversight. Additionally, the Senior CS Systems Administrator partners with cross-functional IT/Engineering teams, mentors junior analysts/developers, and leverages emerging AI and automated workflows to drive measurable ROI and retention outcomes for ModMed. Role & Responsibilities:

• Salesforce & CS Platform Architecture & Build (30%): Architect, configure, and maintain advanced system logic in Salesforce (CS custom objects, Flow automation, Apex/SOQL where applicable) and dedicated CS systems (e.g., ChurnZero, Gainsight, or newly evaluated CSP tools) to drive operational efficiency and customer health visibility.
• Cross-Platform Integration & Data Management (20%): Design and maintain robust, high-performance bi-directional data integrations between Salesforce, CS platforms, enterprise data warehouses (Snowflake/BigQuery), and product telemetry. Ensure data integrity, accurate sync rules, and optimal API usage.
• Platform Governance & Technical Health (15%): Act as primary technical owner for CS technology infrastructure. Manage technical debt, platform limits, system security/permissions, release updates, and long-term architectural scalability. Lead system evaluation for future software additions.
• Strategic Technical Consulting (10%): Partner closely with CS Transformation Product Owners, Ops Leaders, and IT engineering to evaluate technical feasibility, refine requirements, and translate business goals into scalable technical designs.
• AI Integration & Advanced Automation (10%): Serve as the technical SME on emerging AI infrastructure (e.g., Gainsight AI, Salesforce Einstein/Agentforce, LLM integrations), embedding predictive automation into daily CS workflows.
• QA, CI/CD & Deployment Management (10%): Establish and execute end-to-end quality assurance frameworks, user acceptance testing (UAT), and structured deployment pipelines across sandbox and production environments.
• Tier-3 Production Escalation (5%): Serve as the highest technical escalation point for critical system bugs, data sync errors, or platform disruptions within the CS ecosystem.
• Deployment Execution (5%): Create and execute deployment plans, including the CICD pipeline of code being pushed into production with success validation., Coordinates installation projects from initial customer and provider contact through scheduling, product delivery, compliance documentation, issue resolution, and post-completion work orders. Communicates with customers, service providers, stores, and vendors through inbound and outbound calls, documents interactions in company systems, ensures SLA adherence, assesses costs and chargebacks, and supports consistent customer service and process improvement in a fast-paced environment. Top Skills: Installation Management SystemMyredvestSalesforce Corporate Tools LLC

Merchant Services Representative

3 Hours Ago Remote or Hybrid 19-19 Hourly Entry level 19-19 Hourly Entry level eCommerce * Legal Tech * Professional Services * Software * Data Privacy Conduct outbound consultation calls with clients about credit card processing, assess merchant needs, recommend cost-effective solutions, and convert leads into merchant account applications. Provide customer service, manage client relationships, communicate by phone and email, follow up on pricing quotes, and support other customer service teams. The role requires learning point-of-sale systems and credit card terminals while using consultative sales, negotiation, and problem-solving skills. Top Skills: Credit Card TerminalsPoint-Of-Sale Systems Coupa

• Education Level: Minimum Bachelors in Business, Technology, or related area preferred. Master’s Degree in Computer Science, Information Systems, or related field preferred.
• SaaS & CS Experience: 7+ years experience in SaaS System Administration & Enterprise Architecture.
• CS Platform Expertise: 5+ years hands-on experience administering dedicated Customer Success Platforms (e.g., Gainsight, ChurnZero, Totango, or similar enterprise CS tools), including implementation or optimization experience.
• Salesforce Expertise: 5+ years experience as a Salesforce Administrator / Developer (Sales Cloud, Service Cloud).
• Integration Experience: Demonstrated experience architecting REST/SOAP APIs, middleware integrations, and ETL pipelines between CS platforms and enterprise CRMs.
• Agile & Technical Documentation: Proven track record writing technical design documents, data flow maps, and test plans in an Agile development environment.
• AI & Automation: Experience leveraging AI/LLM tools and predictive analytics within CS operations.
• Core Competencies & Mindset: Strategic thinker with meticulous attention to detail and a results-oriented approach.
• Technology enthusiast who enjoys designing and building solutions.
• Team player who enjoys collaborating with teammates and welcomes system design and prioritization dialogue.
• Accountable professional that is committed to driving successful project outcomes and exceptional experiences.
• Demonstrated adaptability in a dynamic environment, with a commitment to effective outcomes and project success.
• Coachable and eager to learn about enterprise technology systems and how to develop and deploy effective code.
• Proficiency with standard integration design, authentication, and configuration.
• Understanding of LLMs and other forms of enterprise AI infrastructure and its business application preferred.
• Certified Administrator in Gainsight, ChurnZero, or equivalent CS platform highly preferred.
• Deep expertise in Customer Success operational methodologies (health scores, churn prediction, playbooks, CSAT/NPS).
• Strong proficiency in SOQL/SQL queries, data modeling, and relational database structures.
• Exceptional cross-functional leadership, communication, and stakeholder management skills.

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters., 5 Hours Ago In-Office or Remote 152K-213K Annually Expert/Leader 152K-213K Annually Expert/Leader Artificial Intelligence * Fintech * Information Technology * Logistics * Payments * Business Intelligence * Generative AI Lead FP&A for global Value Services supporting Customer Success, Professional Services, Support, and related teams. Partner with the CCO, manage a team of three, own budgeting, forecasting, financial modeling, performance reporting, executive presentations, ad-hoc analysis, process improvements, headcount and spend controls to optimize margins and support strategic initiatives. Top Skills: AnaplanChatgptCopilotGeminiExcelPowerPoint

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At ModMed, we’re not just building software-we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started., ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.