Help Desk Technician

Insight Global is seeking a Help Desk Technician to provide onsite end-user support in Downtown Tucson. This individual will troubleshoot hardware, software, and mobile-device issues through phone, email, and in-person support. The technician will serve as a primary point of contact for users, document issues and resolutions, and provide timely, professional customer service.

Strong end-user troubleshooting skills across PCs, iPhones, and iPads Hands-on hardware troubleshooting experience Knowledge of PC and desktop hardware Working knowledge of Windows operating systems, protocols, and standards Strong Microsoft Office experience Ability to accurately document troubleshooting steps, actions, and resolutions Strong written, verbal, email, and customer-service communication skills Previous experience in an enterprise IT environment Active Directory experience Microsoft 365, SharePoint, and Teams RSA SecurID Microsoft Authenticator SCCM / Microsoft Software Center