IT Vendor & Contracts Specialist

• Vendor Governance & Performance: Establish and facilitate regular governance rhythms for key IT and workplace technology partners, including running Quarterly Business Reviews (QBRs), operational syncs, and vendor scorecards.
• Contract & SOW Oversight: Serve as the internal subject matter expert on active Master Services Agreements (MSAs), Statements of Work (SOWs), and service contracts, ensuring deliverables, milestones, and billing strictly match agreed terms.
• SLA Tracking & Issue Escalation: Monitor supplier KPIs, track service level agreements (SLAs), and manage resolutions for commercial, operational, delivery, or scope-related partner escalations.
• Cross-Functional Alignment: Partner with Strategic Sourcing, Corporate Procurement, Legal, and internal Workplace/AV engineering teams to coordinate contract renewals, change orders, RFP technical evaluations, and scope adjustments.
• Operational Reporting & Visibility: Utilize portfolio and workflow management tools to maintain central visibility into supplier commitments, license/maintenance contract expirations, deliverables, and spend tracking.

Contract Management, Audiovisual, Information Technology & Information Systems, Ecosystems, Scorecarding, Vendor/Supplier Evaluation, Statement of Work (SOW), Billing, Service Level Agreement (SLA), Performance Metrics, * 4-6+ years of experience in IT vendor management, vendor operations, partner management, or technology procurement/contracts.

• Proven track record leading supplier governance programs, including organizing, structuring, and driving Quarterly Business Reviews (QBRs) and partner scorecards.
• Solid functional understanding of enterprise IT/AV technology services, professional services agreements, and standard SOW structures.
• Strong contract fluency-ability to interpret and enforce commercial terms, milestones, deliverables, warranty periods, and service credits.
• Experience collaborating with enterprise procurement, legal, and engineering teams to enforce vendor accountability.
• Proficiency with workflow and tracking tools (such as Smartsheet, Jira, Google Workspace, or enterprise procurement platforms).
• Strong negotiation, communication, and executive-presentation skills.

Ready to take the next step?

If you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact - we’d love to hear from you.

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