Technology Support Specialist III

DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry., * Learn and Provide Customer Technical Support for our DEX application.

• Serve as the initial point of contact for customer inquiries received through the support inbox.
• Ensure Application Users have a positive experience.
• Proactively assist stakeholders in getting the desired outcome from the application.
• Troubleshoot issues and provide clear guidance and document solutions.
• Escalate complex problems.
• Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
• Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
• Participate in manual testing and validation of application functionality when needed.

Technical Support, Technical Support, Health Insurance, Software Administration, Customer Relations, Identify Issues, User Interface/Experience (UI/UX), Medical Products, Knowledge Base, Frequently Asked Questions (FAQ), * MS Office.

• Strong customer service and written communication skills.
• Ability to troubleshoot web application issues and support users through email-based inquiries.

Required Education:

• Bachelor’s degree in Computer Science, Information Technology or other job-related degree;
• OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
• OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.

Required Work Experience:

• 2 years of technical help desk experience or other job-related experience.

Preferred Qualifications:

• A+ certification
• Software Development & Support
• Application development and user acceptance application testing
• Customer inquiries
• Web application support
• Manual application testing
• Healthcare experience
• Molecular diagnostics testing
• Billing and coding knowledge
• Knowledge of Healthcare & Diagnostic Testing

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D