Senior Avionics Technical Support Specialist

We are seeking a full-time Senior Aviation Field Service Engineer at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for serving as a technical knowledge expert supporting Garmin avionics products. In this position, you’ll troubleshoot complex avionics issues, support installers and customers, and partner closely with engineering to resolve advanced system-level challenges. You’ll also play a key role in sharing knowledge and guiding less experienced team members across the Field Service Engineering organization., * Serve as an expert consultant on Garmin aviation products

• Travel to customers’ facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed
• Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
• Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team
• Represent Garmin in the field with expert knowledge of Garmin avionic systems
• Be highly knowledgeable of FAA regulations and safety standards
• Act as liaison between customer and Engineering teams
• Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail
• Determine if Garmin avionic equipment needs to be returned to the factory for repair
• Determine if an exchange is required for out-of-box failures of Garmin equipment
• Be available to the FSE team to assist with escalated issues and difficult technical problems
• Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures
• Review special circumstances and authorize warranty service when deemed appropriate
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
• Develop strong working relationships between Aviation Support and Garmin business segments
• Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
• Mentor and coach FSE team members
• Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports
• Ability to be on a rotation for 24/7 aviation technical support coverage

• Associate’s Degree or equivalent military/trade school OR a minimum of 6 years relevant experience
• Must be a Garmin Field Service Engineer 2 for minimum of 2 years or have at least 4 years of experience providing field support
• Must have a minimum of 4 years of experience in avionics installation and troubleshooting
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must demonstrate strong leadership skills and a superior customer-oriented attitude
• Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
• Flexibility to travel (10% of time or less)

Desired Qualifications

• 4-year technical degree
• Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
• Pilot’s License
• Experience troubleshooting and installing Garmin avionic systems