Service Desk Technician

We are seeking a Service Desk Analyst with 1-3 years of IT support experience to join a collaborative service desk team. This individual will provide technical support to end users, troubleshoot hardware and software issues, and deliver exceptional customer service while meeting established service levels., * Provide technical support for computer hardware, software, and business applications.

• Support and troubleshoot mobile devices, including iPhones, iPads, and Android devices.
• Respond to and resolve service desk tickets in a timely manner while meeting service level agreements (SLAs).
• Diagnose and troubleshoot Windows operating systems, Office 365 applications, VPN connectivity, and user account issues.
• Communicate technical solutions clearly to end users with varying levels of technical knowledge.
• Deliver one-on-one assistance and basic training to users as needed.
• Document issues, resolutions, and support activities within the ticketing system.
• Escalate complex issues to the appropriate support teams when necessary.
• Collaborate effectively with team members to ensure high-quality customer support.

Apple IPad Communication Microsoft 365 Problem Solving Customer Service Active Directory Technical Support Help Desk Support Computer Hardware Business Valuation Microsoft Windows 10 Smartphone Operation Remote Access Systems Full Stack Development Service-Level Agreement Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Troubleshooting (Problem Solving)

1 to 3 years, * 1-3 years of experience in a Help Desk, Service Desk, or Technical Support role.

• Experience supporting Windows 10/11 environments.
• Basic knowledge of Active Directory, password resets, and user account administration.
• Experience supporting Microsoft Office 365 applications, including Outlook.
• Familiarity with ServiceNow or a similar ticketing system.
• Experience troubleshooting VPN and remote access issues.
• Strong phone, customer service, and communication skills.

Preferred Skills

• Help Desk Support
• Technical Troubleshooting
• Active Directory
• ServiceNow
• Office 365
• Windows 10/11
• Ticketing Systems
• Phone and Remote Support, * Strong customer service mindset and interpersonal skills.
• Excellent verbal and written communication abilities.
• Critical thinking and problem-solving skills.
• Ability to work effectively in a team environment.
• Eagerness to learn and grow within an IT support organization., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.