• Join a stable and growing manufacturing organization that operates multiple facilities and relies heavily on technology to support production and business operations.
• Work in a highly visible role supporting both office and manufacturing employees while gaining exposure to networking, virtualization, and enterprise IT systems.
• Opportunity to work closely with senior IT Administrators and Engineers on projects, upgrades, and technical initiatives.
• Full-time, on-site position with a collaborative IT team and opportunities to expand technical skills across multiple technologies.

What the IT Service Desk Technician II will do…

• Provide on-site technical support, troubleshooting, and break/fix services for desktops, laptops, printers, smartphones, phone systems, and other IT equipment.
• Manage and resolve support tickets through the company’s ITSM platform while delivering excellent customer service to end users.
• Troubleshoot Microsoft Windows, Microsoft 365, networking, and connectivity issues across a multi-site manufacturing environment.
• Support user onboarding, software installations, hardware deployments, and asset inventory management.
• Work alongside IT Administrators and Engineers to support infrastructure projects and manufacturing technology initiatives.
• Create and maintain technical documentation, knowledge base articles, and self-service support resources.
• Participate in an after-hours on-call rotation and provide occasional off-hours support when needed.

• 3-5+ years of hands-on IT support, desktop support, service desk, or help desk experience.
• Strong troubleshooting skills with Windows desktops, Microsoft 365, smartphones, printers, hardware, and end-user technologies.
• Experience supporting Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and ticketing systems.
• Ability to work independently, prioritize multiple issues, and provide exceptional customer service.
• Manufacturing, distribution, warehouse, or production environment experience preferred.
• Exposure to VMware, virtual desktop environments, or other virtualization technologies is a plus.

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