Dynamics 365 Developer

We are seeking a skilled Dynamics 365 Developer with expertise in Customer Service Management to join our growing team. In this role, you will design, develop, customize, and implement solutions within Dynamics 365 Customer Service, with a strong focus on Dataverse, SQL Server integration, Power BI reporting, and Azure API Management (APIM) integration. The ideal candidate will have hands-on experience building scalable integrations, developing reporting solutions, and connecting Dynamics 365 with enterprise data platforms and external applications., * Solution Development: Customize and configure Dynamics 365 Customer Service to meet business requirements, including entities, workflows, business rules, and integrations.

• Requirement Analysis: Collaborate with business analysts and stakeholders to understand customer service processes and translate business requirements into technical solutions.
• Custom Development: Develop custom plugins, workflows, and scripts using Dynamics 365 SDK, C#, JavaScript, and Power Automate.
• Dataverse & SQL Server Integration: Design and implement integrations between Microsoft Dataverse and SQL Server to facilitate seamless data exchange, synchronization, and management.
• Reporting & Power BI Integration: Develop and integrate Power BI reports and dashboards with Dynamics 365 and Dataverse to provide actionable business insights and operational reporting.
• Azure APIM Integration: Implement and manage API integrations using Azure API Management (APIM) to securely connect Dynamics 365 with external systems and enterprise applications.
• System Integration: Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, and REST APIs.
• Testing & Quality Assurance: Conduct functional, integration, and performance testing to ensure solutions meet quality standards and business requirements.
• Performance Optimization: Analyze and optimize Dynamics 365 configurations, Dataverse operations, integrations, and reporting solutions for performance and scalability.
• Documentation & Support: Prepare technical documentation and provide ongoing support to ensure seamless operation of implemented solutions.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite.
• Strong understanding of customer service processes, CRM workflows, and enterprise application integrations.

Technical Expertise

• Proficiency in Dynamics 365 customization, configuration, and development.
• Strong experience with Microsoft Dataverse, including tables, relationships, security roles, and data management.
• Hands-on experience integrating Dataverse with Microsoft SQL Server.
• Experience developing Power BI reports and dashboards and integrating them with Dynamics 365/Dataverse.
• Hands-on experience with Azure API Management (APIM), API configuration, publishing, and integration.
• Experience with Power Platform tools, including Power Apps and Power Automate.
• Knowledge of Dynamics 365 SDK, C#, JavaScript, and FetchXML.
• Familiarity with Azure services such as Logic Apps and Application Insights.
• Experience working with REST APIs, JSON, and enterprise system integrations.

Additional Skills:

• Strong analytical and troubleshooting skills to resolve technical issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to design scalable, secure, and maintainable CRM solutions.
• Microsoft certifications in Dynamics 365 or Power Platform are highly desirable., * Experience with Omnichannel for Customer Service.
• Familiarity with AI Builder, Copilot Studio (Virtual Agents), or other AI-powered tools within the Microsoft ecosystem.
• Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines.
• Understanding of data security, governance, and compliance requirements in CRM systems.
• Experience with enterprise data integration, reporting automation, and API lifecycle management.

At Zion Cloud Solutions, we empower businesses by delivering transformative cloud solutions using the latest technologies, including Microsoft Dynamics 365, Power Platform, and Azure. We pride ourselves on our innovative approach and commitment to delivering exceptional customer service solutions that drive success.