Dynamics Developer

• Dynamics 365 Customer Service Engineering: Design, configure, and customize Microsoft Dynamics 365 Customer Engagement (specifically the Customer Service module) to automate agency workflows.
• Custom Development & Component Engineering: Author custom C# plugins, Business Process Flows (BPFs), custom workflows, JavaScript client-side scripts, .NET components, and SQL/Azure backend connections.
• Power Platform Solution Delivery: Build low-code and custom solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power Pages, and Dataverse using standard and premium connectors.
• Application Lifecycle Management (ALM) & DevOps: Support solution deployment and release management across environments using Power Pipelines, ALM Accelerator, or Azure DevOps.
• Requirements & Fit-Gap Analysis: Conduct fit-gap analyses, build rapid prototypes/mockups, convert business rules into technical specifications, and guide stakeholders on Microsoft licensing and architecture choices.
• Data Integration & Migrations: Build and maintain data pipelines using Azure Data Factory (ADF) and SSIS packages to integrate Dataverse with enterprise legacy systems.
• Platform Governance & Support: Formulate platform governance models, document technical architecture, triage production issues, and serve as the technical liaison between IT and business divisions.

• Dynamics 365 Customer Service: 8+ years configuring and implementing Dynamics 365 Customer Service modules.
• D365 Customization & Engineering: 8+ years customizing Forms, Views, Plugins, Workflows, and Business Process Flows (BPFs) in Dynamics 365.
• Custom Code Development: 5+ years of custom software development experience using C#, .NET, JavaScript, and SQL.
• Dynamics 365 Technical Leadership: 5+ years serving in a Technical Lead capacity on D365 / Power Platform enterprise initiatives.
• Power Platform & Dataverse: 3+ years hands-on experience building solutions on Microsoft Power Platform and Dataverse.
• Connectors & Workflows: 3+ years utilizing standard and premium connectors within Power Apps and Power Automate.

Preferred & Desired Qualifications

• Data Integration & Migration: 5+ years executing enterprise data migrations and integrations using Azure Data Factory (ADF) and SSIS packages.
• Power Platform DevOps: 2+ years utilizing Power Platform DevOps pipelines, Power Pipelines, ALM Accelerator, or Azure DevOps for solution deployment.
• Solid understanding of Microsoft Dynamics 365 and Power Platform licensing structures.