IT Engineer

The IT Engineer performs a combination of the following technical IT support activities with minimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc., * Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops

• IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
• Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
• Execute and help define IT processes and standards

• Bachelor’s degree in Information Technology or related field preferred
• Technical IT certifications preferred
• 3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
• Microsoft Certified Professional
• Advanced knowledge of Linux/Ubuntu configuration
• Experience in shell scripting, Power Automation
• Expertise in Jira, Slack configuration
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace
• Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
• Strong understanding of end-user IT technology; basic understanding of networking technology preferred
• Effective interpersonal and communication skills (written/verbal)
• Analytical and critical thinking skills
• Must be able to multitask and prioritize work effectively
• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach