IT Engineer

Join the Monogram Development Engineering team at ZB Global to deliver high-impact, customer-first technical support across vital IT systems, networks, and end-user hardware. In this onsite role, you will be instrumental in executing IT operational standards, managing inventory, deploying secure endpoints, and upholding stringent corporate cybersecurity policies across local and global environments., * Configure laptops, execute anti-virus deployments, and implement cybersecurity provisions on all user workstations.

• Oversee IT asset and inventory management, including tracking, maintaining, and ordering laptops, peripherals, monitors, and workplace equipment.
• Document technical support tickets, recurring incidents, and solutions to drive team knowledge sharing and operational efficiency.
• Implement and assist in standardizing IT procedures, covering incident/change management and software deployment.
• Deliver tier-level technical support across cross-functional teams for end-user systems, communications, and internal networks.
• Enforce corporate and local IT security policies to safeguard organizational information assets.

REQUIRED QUALIFICATIONS3-4 years of experience in computer maintenance and technical support, or an equivalent combination of education and experience.Microsoft Certified Professional (MCP) certification.Advanced expertise in Linux / Ubuntu system configuration.Practical experience utilizing shell scripting and Power Automate.Configuration and administration expertise in Jira and Slack.Strong understanding of end-user IT hardware and technology platforms.Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.Strong multitasking, analytical problem-solving, and written/verbal communication skills.Ability to work 100% onsite at the Austin, TX office.PREFERRED QUALIFICATIONSBachelor’s degree in Information Technology or a related field.Foundational understanding of enterprise networking concepts and technologies.Additional industry-recognized technical IT certifications.

skills:

anti-virus software,Computer Maintenance,Networking Technology,security infrastructure,Google Workspace,Information Technology,Jira,Linux,local security,Excel,Microsoft Office Suite,Outlook,Power Automate,PowerPoint,Word,Shell Scripting,Ubuntu,Multitasking,Analytical,critical thinking,Problem-Solving,Proactively,administration,IT Certifications,customer needs,incident management,interpersonal communication skills,Microsoft Certified Professional (MCP),IT support,communication systems,workflow automation