SAP S/4HANA Functional Lead

We are seeking an experienced SAP S/4HANA Functional Lead to spearhead our SAP S/4HANA transformation programme. This role is crucial in driving the modernisation of our business processes across finance, supply chain, HR, stores, warehouse operations, manufacturing, ecommerce and HR & Payroll. You’ll be responsible for shaping and guiding the integrated SAP solution across multiple workstreams, while coordinating and leading a team of internal & external functional experts. You’ll act as a trusted Functional expert, internal design authority and work in close partnership with internal stakeholders, delivery teams and 3rd party partners to land a solution that’s robust, scalable, and business-ready. The ideal candidate will have a deep understanding of SAP S/4HANA’s advanced functional capabilities and a proven track record in a Functional, Cloud Applications and solutioning lead role in SAP S/4HANA implementations.

This is your chance to shape our future - not just through systems and architecture, but by helping our teams to work smarter, serve customers better, and unlock growth. You’ll bring deep SAP S/4HANA knowledge and practical delivery experience to help our transformation.

As Functional Lead, you will be empowered to take the lead on functionality and solutioning for our SAP S/4HANA implementation ensuring long term transformative change. You will bring:

• A strategic mindset, strong on clarity - you bring structure to complexity
• Ability to lead, inspire, and manage functional teams
• A natural collaborator - comfortable navigating ambiguity, challenging constructively, and building consensus
• Focused on outcomes, not activity
• Calm under pressure, with a reputation for getting things done

Own the Functional Expertise and Design Across Domains

• Provide SAP S/4HANA functional expertise across key business areas. This role will require extensive SAP Finance hands-on experience with appreciation of Sales & Distribution (SD), Procurement (MM), Logistics (WM/EWM), Retail Operations, and HR

• Collaborate with business stakeholders and BAs to understand requirements and translate them into functional specifications.
• Ensure design decisions are coherent, scalable, and aligned with business needs and SAP best practice
• Oversee the configuration, customisation, unit testing, NFR and deployment of SAP S/4HANA modules, ensuring best practices and standards are followed
• Drive “fit-to-standard” design - avoiding unnecessary customisation while enabling required business outcomes. Champion simplicity, sustainability, and reuse in the solution design
• Review and approve key design decisions, functional specs, RICEFW objects, and integration scenarios
• Ensure all design artefacts meet quality standards and follow agreed governance processes
• Architectural Understanding of SAP cloud applications like SF, BTP, Datasphere etc
• Appreciation of AI to identify opportunities for Dunelm SAP applications and process transformations

Lead and Coordinate Functional Team

• Lead & line manage a matrixed team of functional consultants, supporting their domain-specific responsibilities while ensuring consistency across the Programme
• Facilitate collaboration between functional analysts, technical teams and external SI partners
• Act as the primary decision-maker and escalation point for functional solution issues and cross-stream dependencies
• Work with technical and business teams to ensure all business processes flow across modules and systems as intended
• Manage functional dependencies and integration points - particularly where third-party systems interface with SAP
• Proactively identify and resolve gaps, conflicts, or risks that could impact business continuity or delivery confidence
• Responsible for handover of support of SAP functional changes to 3rd party AMS partner

Support Programme Delivery

• Align functional deliverables with the programme’s timeline, testing strategy, and cutover plan
• Support test planning, business readiness, training, and post-go-live adoption
• Provide input into data migration strategy and validate key process scenarios

Engage the Business

• Partner with business process owners to validate designs and ensure they meet operational needs
• Translate complex SAP concepts into clear, actionable insights for business stakeholders
• Act as a visible, credible voice of solution integrity within the programme, Our shared values of ‘act like owners’, ‘keep listening and learning’, ‘long term thinking’, and ‘stronger together’ help ensure we are always finding better ways of doing things and spending our time focusing on what’s important. D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you’re completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner. Please accept Functional Cookies to view this content

Tech to the future

Meet John, our Chief Tech and Innovation Officer, who shares insights into the exciting things happening in tech, why Dunelm is his happy place, and his unique route into the tech world.

Work your way

We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.

Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we’re committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Dazzling design

At Dunelm, we love every aspect of the design process. We’re continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We’re hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands. Please accept Functional Cookies to view this content Please accept Functional Cookies to view this content

Keep on growing

Join us on the tech side and you’ll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress. Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability Our EXPLORE Programme designed to prepare our next generation of Line Managers Personal Effectiveness workshops and self-led learning, also delivered through Thrive Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters) Colleague Development Fund to support colleagues in accessing external training relevant to your role Coaching and mentoring opportunities to support you in your current role and help you prepare for the next Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie Progress conversations that reflect on how you’re doing and define your focus areas for the coming months Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations

• Extensive experience in SAP S/4HANA functional leadership roles including team/line management on several S/4HANA implementations
• Extensive hands-on experience of SAP Finance and appreciation across several core domains (e.g.MM, SD, WM, HR)
• Experience with SAP Fiori, SAP Cloud Platforms and other SAP technologies
• Strong understanding of SAP best practices, data models, configuration, and integration points
• A practical approach to balancing business requirements with SAP standard functionality
• Experience guiding functional design teams and acting as a solution authority in major transformation programmes
• Strong collaboration and stakeholder engagement skills, with the ability to influence peers, vendors, and senior stakeholders.
• Clear understanding of the SAP Activate methodology and fit-to-standard approach.
• Familiarity with cross-stream topics such as data migration, testing, cutover, and security/authorisations

Desirable

• Experience working in a retail, consumer goods, or multi-site operational business
• Exposure to SAP on RISE or public cloud deployments
• Experience of SAP Signavio
• Experience of SAP BTP, EWM HANA and SAP SuccessFactors
• SAP certification in relevant modules
• Experience managing external SI teams and validating vendor deliverables
• Understanding of Agile and hybrid project delivery environments

Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.

Salary Advance so you can access up to 50% of the money you’ve earned during the month, rather than having to wait until pay day

Instant discounts with a range of other companies to help you stretch your budget

Pension contributions to help you save for your retirement

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks that give everyone a voice and create an environment where we all feel at home

Outstanding development opportunities and all the support you need to grow your career the way you want

33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts on all our own products, in-store and online to help you make your house a home

Cycle to work scheme to help you keep your fitness up and your travel costs down

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

We’re the UK’s number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we’ve created makes this a place you’ll feel right at home too.

Work your way, together

We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect a minimum of 1 day per week in our Leicester Office helping you stay connected, collaborate and do your best work for our customers. On-site presence will be required to support stakeholder meetings, team meetings and programme phases such as workshops, testing, and go-live. Travel to other Dunelm sites and partner locations may be expected depending on programme needs.

Dunelm SAP Landscape

Dunelm’s SAP solutions underpin many of Dunelm’s operations including Finance, Manufacturing, Inventory management, Order management, Warehouse management, HR and Payroll. These SAP solutions will be coming out of mainstream support in Dec 2027 and at the end of their operational life in Dec 2030. Over the next few years, we are planning to replace these legacy SAP solutions with the latest SAP solutions starting with the replacement of SAP ECC with SAP S/4HANA. Our People systems landscape consists of SAP HCM/Payroll and several other 3rd party solutions. Our plan is to replace this with SAP SuccessFactors as an integrated HCM Enterprise Suite solution. We will also be replacing our SAP EWM solution with SAP EWM HANA and SAP PO with SAP BTP Integration Services, Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?