Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£32,000.0 - £35,000.0

Working hours

Shift work

Job source

www.adzuna.co.uk

Tech stack

Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Software Networking Basics Routing TCP/IP Virtualization Technology Wide Area Networks Software Troubleshooting Firewalls (Computer Science) Information Technology

Job description

• Provide primarily 2nd Line IT support across a varied customer base
• Diagnose and resolve hardware, software, network and infrastructure issues
• Deliver support both remotely and through client site visits
• Work across Microsoft technologies, networking and virtualisation
• Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
• Support firewalls, routing and general networking issues
• Assist with customer installations, upgrades and technical projects
• Maintain strong communication with customers throughout incidents and requests
• Continue developing technically, including working towards relevant Microsoft certifications

Requirements

• Previous experience in a 2nd Line IT Support / IT Engineer position
• Ideally experience working within an MSP or IT services environment
• Strong Microsoft support knowledge
• Good understanding of networking, including TCP/IP, DHCP and DNS
• Exposure to firewalls, routing and virtualisation
• Comfortable dealing directly with customers remotely and on-site
• A proactive attitude with strong troubleshooting and communication skills

Benefits & conditions

• Up to £35,000, depending on experience
• Monday to Friday
• On-call rota
• Company vehicle/fuel card or business mileage arrangement
• Workplace pension
• Free parking
• 28 days annual leave

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.co.uk

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