User Technology Specialist - Water Services Department

The Water Services Department is seeking a User Technology Specialist. The User Technology Specialist provides frontline technical support for end users across the organization and collaborates with technical teams to resolve complex issues, supports technology initiatives, and contributes to the continuous improvement of IT services. This role is responsible for troubleshooting hardware, software, connectivity, and access issues while delivering an exceptional customer experience. The position will report to Water Services Department, Technology Services Division.

• Ability to learn new technologies quickly and adapt to evolving business needs.
• Proactive, organized, and able to manage multiple tasks with minimal supervision.
• Maintains a positive attitude while supporting a diverse user base with varying technical skill levels., * One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems;
• OR One year of experience in telephone station equipment and related telecommunications distribution systems;
• And course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position..
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus experience in/with the following:
• Contributing to endpoint management efforts such as deployments, updates, or policy enforcement.
• Troubleshooting escalated Level 2 issues involving hardware, software, and peripherals.
• Supporting a broad user base including field staff, office employees, and management.
• Utilizing tools such as imaging solutions, deployment utilities, and software installers.
• Creating or updating user-facing documentation, guides, or knowledge base articles.
• Working in a team environment with varied technical roles and responsibilities.
• Using a ticketing system to track, prioritize, and document daily support tasks.

Pay Range: $31.68 - $49.15 per hour. Hiring Range: $31.68 - $44.58 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 056. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Phoenix is the 5th largest city in the country and the vibrant center of one of the fastest-growing job markets and economies in the United States. With more than 14,000 employees working across 35 departments, the city of Phoenix offers opportunity for career growth and advancement. Whether you’re an experienced professional or just starting your career, working in public service offers many rewards! Please join us in our mission as we attract, develop, support, and retain a talented workforce so they can provide exceptional services to our community. The City of Phoenix Water Services Department, one of the nation’s largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.