Technical Support Tier 2 - Help Desk

• Provide Level 2 technical support for end users, desktops, laptops, and servers
• Support Windows 10/11, Windows Server 2016-2025
• Work within hybrid Active Directory
• Perform imaging and PXE deployments
• Support Office 365 applications
• Use N-able for endpoint monitoring and device management
• Assist with Cisco infrastructure support
• Deliver white-glove customer service
• Maintain security and compliance awareness in daily support activities

• 3-5 Years Experience in a Level 2 IT support role
• Strong customer service, organizational, and teamwork skills
• Strong verbal and written communication skills
• Familiarity with Windows desktop and server environments
• Experience with hybrid AD, imaging/PXE, Office 365, RMM
• Security- and compliance-minded approach to IT support
• Current Microsoft server or server-based application certification required
• Excellent Customer Service skills
• Knowledge of firewall, routing, switching, and wireless technologies

Management Information Systems, Company is a client-focused Managed Services Provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our customers in their technology needs., TeamMIS was founded in 1998 with a very clear focus - to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way - Doing IT Right The First Time, Every Time. It is not enough to deploy technology - we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed., TeamMIS was founded in 1998 with a very clear focus - to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way - Doing IT Right The First Time, Every Time. It is not enough to deploy technology - we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed.

Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.