Helpdesk/Desktop Support (Level 1-2)

The North Wales Water Authority (NWWA) is currently accepting applications for a full-time position of Helpdesk/Desktop Support in our IT Department. Various technical duties and skills are required, including but not limited to performing basic network troubleshooting, preparing new hardware and software for installation, monitoring our support ticket queue and other computer related duties, as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, Applicants should possess strong communication, organizational, and analytical skills. They must be detail-oriented, be able to work on varying tasks simultaneously and problem-solve. Knowledge of MS Operating systems, SQL servers and queries is required. Minimum job requirements include a computer related associate’s degree and/or equivalent IT work experience, possession of a valid PA Driver’s License, successful completion of a background check, physical and drug screen.

Pulled from the full job description

• Tuition reimbursement
• Uniform allowance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, The NWWA provides competitive compensation commensurate with experience, including an excellent employee benefits program as follows:

NWWA BENEFIT SUMMARY Full-time employees are eligible for the following: affordable health benefits including medical, dental and vision coverage, life insurance, Short- and Long-Term Disability Insurance, 401(k) plan with a company match, tuition reimbursement program and continuous education opportunities, paid time off allowance that increases with tenure, 10 paid holidays, Employee Assistance Program, uniform allowance for qualifying positions

The salary range for this position is $50,000 - $55,000, based upon experience., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance