IT Support Analyst I

This position requires an IT professional to support a busy corporate call center during peak business operations. The successful candidate will provide essential technical assistance to a team of approximately twenty representatives as well as remote staff. Five days a week in the office, this role is critical to maintaining high operational efficiency and ensuring seamless customer order processing through dependable technology systems., * Provide dedicated, in-office technical support to a team of call center representatives and remote staff.

• Oversee the maintenance and support of workstation hardware and software at both corporate and store levels.
• Collaborate with other members of the information technology department to support point of sale software.
• Manage on-call hardware and software support across multiple organization locations.
• Coordinate with third-party vendors to troubleshoot point of sale and commodity hardware.
• Maintain an accurate inventory of replacement parts for corporate and store-level hardware.
• Educate store managers on triage-level software and hardware troubleshooting procedures.

Education: A bachelor’s degree in a business or computer-oriented field, or equivalent practical experience, is required. The ability to read, write, and communicate effectively in English, follow instructions, and perform basic mathematics is necessary.

Experience: Two or more years of experience in a computer-oriented support field is required.

Technical Skills: Candidates must possess strong knowledge of Windows environments, LAN/WAN infrastructure, and information security principles., * Prior experience supporting call center operations and remote users.

• Excellent communication and active listening skills with a strong customer-service orientation.
• Ability to travel to various locations and transport computer equipment safely.

Work Environment

Work is performed primarily in a corporate office environment, with travel to other locations as required. Candidates must have reliable transportation to transport computer hardware and must be able to lift up to 80 lbs. on an occasional basis when moving equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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