Help Desk Specialist

As a Help Desk Specialist, you’ll deliver responsive IT support that helps employees stay connected and productive. You’ll diagnose issues across computers, software, networks, and mobile devices, guide users through clear solutions, and escalate complex problems with useful documentation. Your impact: By resolving technical issues promptly and keeping support requests organized, you help employees return to work with less disruption., * Respond to support requests, provide customer service, and manage ticket updates in help desk systems such as Jira.

• Troubleshoot Windows and macOS operating systems, Microsoft Office, computer hardware, and software; provide desktop, hardware, and general IT support.
• Diagnose network issues involving LAN (local area network), TCP/IP (Transmission Control Protocol/Internet Protocol), DNS (Domain Name System), VPN (virtual private network), and firewall connectivity.
• Support Active Directory management, Group Policy Objects (GPOs), computer management, and IT infrastructure; assist with Linux and mobile device issues.
• Record troubleshooting steps, analyze recurring issues, and escalate cases with clear communication.

• Demonstrated technical support, help desk, desktop support, or IT support experience, with strong customer support and communication skills.
• Practical equipment, software, hardware, network, and technical troubleshooting skills; familiarity with computer networking and operating systems.
• Working knowledge of Windows support, Microsoft Office, Active Directory, VPNs, firewalls, TCP/IP, DNS, and GPOs.
• Familiarity with help desk systems, customer support ticket management, Jira, LAN environments, macOS, Linux, and mobile devices is preferred.
• Strong analysis skills and the ability to explain technical steps clearly to people with varied levels of technical knowledge.

• 401(k)
• Flexible schedule
• Health insurance
• Relocation assistance
• Vision insurance