IT Manager

• Are you ready to take ownership of a technology environment that supports two businesses with distinct field, warehouse and office needs?
• Do you enjoy balancing hands-on IT administration and problem solving with business partnership, vendor accountability and longer-term technology planning?
• Can you bring clarity to IT support, strengthen security and asset controls, and make technology easier for employees to use across the organization?, For almost 70 years, Arrow Electric (Arrow) and Accu-Serv have been valued business partners offering comprehensive electrical services to industrial, construction, and transportation infrastructure clients. They have earned the reputation as quality providers that deliver innovative solutions for both the everyday and more complex challenges - all backed by their superior service, expert workmanship, and an impeccable safety record.

Arrow began with the idea of providing customers with the highest quality electrical installations in the industry through innovation, professionalism, and dedication to delivering every project on time and within budget. Arrow is proud that the business is still built on this concept today.

Accuserv provides comprehensive support for new construction and retrofit projects through a team of specialists in design, project management, product management, account management, fulfillment, logistics, and distribution. The company builds long-term customer partnerships, serving as an extension of their teams and supporting projects from initial planning and construction through completion and warranty service.

This is a shared services position supporting both Arrow and Accuserv with employment managed through Arrow. Arrow and Accuserv are sister companies that share certain business services and resources, and this shared services role supports approximately 200 employees., The IT Manager will be the primary owner of day-to-day technology operations and a key partner to business leadership across Arrow and Accuserv. Combining strategic thinking with hands-on execution, this individual will oversee the Microsoft 365 environment, coordinate internal IT support and the managed service provider (MSP), safeguard systems and data, and establish practical, consistent processes for technology assets, access, procurement and support.

The IT Manager will also be responsible for:

IT Strategy and Business Partnership

• Partner with executive and department leaders to understand technology needs across field, warehouse and office teams, prioritize issues and guide investments.
• Assess the current environment and develop a practical IT roadmap that improves reliability, security, efficiency and support for business initiatives.
• Own the annual IT budget, review technology agreements and identify opportunities to improve service and manage costs.

Infrastructure, Security and Business Continuity

• Maintain visibility into infrastructure performance, hardware lifecycle, system availability and technology risks.
• Oversee Windows patching, endpoint protection, network and remote infrastructure support, and secure access practices in coordination with the MSP.
• Manage backup and disaster recovery oversight, including Datto services, restore testing and business continuity readiness.
• Review cyber controls, technology-related compliance and physical access systems, including employee badging and related security issues.
• Minimal management of On-Prem file storage.

Cloud, Microsoft 365 and Business Applications

• Administer the Microsoft 365 environment, including Entra ID (Azure AD), Defender, information protection and related security tools.
• Manage Intune device administration and support collaboration platforms including Exchange Online, SharePoint and Microsoft Teams, including voice/phone systems.
• Partner with departmental application owners to clarify support and access responsibilities for accounting, CRM, ERP and other line-of-business software.
• Support technology assessments, software enhancements and cross-functional projects as business priorities evolve.

Help Desk, MSP and Vendor Management

• Serve as the internal escalation point for employee technology issues and establish a clear path for requests handled by internal IT, the MSP or a software owner.
• Own the MSP relationship, review ticket trends and service-level performance, coordinate escalation and hold vendors accountable for proactive and reactive support.
• Maintain oversight of vendor contracts, renewals, services and costs, including cellular, internet and office phone solutions.
• Develop user guidance and training to help employees adopt systems effectively and use technology securely.

Asset Management, Procurement and Employee Lifecycle

• Establish one reliable view of company IT assets in Workforce Go, coordinating information from Intune, JAMF, mobile carrier records and other device-management systems.
• Own technology purchasing, inventory, configuration, assignment, returns and disposal through consistent, approved processes.
• Partner with HR and department leaders to create and maintain role-based onboarding and offboarding checklists, including timely setup and removal of systems, equipment and access.
• Evaluate mobile and jobsite connectivity needs and recommend practical solutions for field teams., * Business-minded. Connects technology decisions to how employees work and how the businesses operate.
• Hands-on owner. Comfortable solving immediate issues while creating structure for the long term.
• Relationship builder. Earns trust with leaders, frontline employees, vendors and external partners.
• Organized and accountable. Brings clarity to responsibilities, documentation, follow-up and service expectations.
• Security-conscious. Anticipates risk and takes a disciplined approach to access, systems and data.
• Practical communicator. Explains complex issues clearly and builds buy-in without overcomplicating solutions., * Meaningful Ownership: Take ownership of a shared technology environment supporting two organizations.
• Operational Impact: Strengthen the systems and technology employees rely on every day to work effectively and efficiently.
• Cross-Functional Collaboration: Partner with business leaders and teams across Arrow Electric and Accuserv to align technology solutions with business needs.
• Strategic Influence: Help shape the future of IT by developing a forward-looking technology roadmap that supports evolving business priorities.
• Lasting Improvements: Establish scalable processes, improve system reliability, and implement technology solutions that create long-term value.
• Rewarding package: Competitive compensation based on experience and full benefits.

• Experience managing IT operations in a Microsoft-centric environment, with hands-on knowledge of Microsoft 365 administration, identity, endpoint management and cloud services.
• Strong foundation in end-user technology, infrastructure, hardware lifecycle, cybersecurity practices and business continuity.
• Experience coordinating outside technology providers, managing vendor performance and balancing technical priorities with budgets and business needs.
• Ability to organize IT assets, software access, support workflows and operational documentation into reliable, repeatable processes.
• Comfort supporting both day-to-day user needs and broader technology initiatives, with sound troubleshooting and analytical skills.
• Clear communication skills and the ability to translate technical matters into practical guidance for leaders and employees.
• Self-directed, organized approach with the judgment to prioritize issues, collaborate across departments and follow through on commitments., * Supporting multiple business units or a shared service environment.
• Working with mobile devices, field connectivity, dispersed teams, IT procurement and asset-management platforms such as JAMF, Intune or Workforce Go.
• Experience with construction, contracting, distribution or other operations with field and office technology requirements.

Salary: based on experience