Technical Support Engineer

• Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary.

• Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
• Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
• Creates monthly system performance reports to support program meetings.
• Supports system troubleshooting activities.
• Works with other members of the team to generate creative and innovative solutions to issues.
• Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
• Documents test results and provide test progress and reports that will be used in assessing progress.
• Supports Trouble Ticket System customization projects.
• Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Radio frequency and antenna systems background desired.

Preferred Additional Skills:

• Radio frequency and antenna systems background desired.
• Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
• Strong time management skills.
• Strong analytical and problem-solving skills.
• A results-oriented individual who thrives on working in a fast-paced environment.
• Excellent English verbal and written communication skills.
• Candidate should be competent with the use of all programs in the Microsoft Office suite