IT Operations Specialist

• We’re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Centre environment in Scottsdale, AZ.
• The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows.
• This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas:

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills
• Prior hands-on experience in at least two of the following:
• Windows workstation support
• Real-time operations or command-center environments
• TCP/IP networking or systems administration
• Web application or infrastructure troubleshooting

Preferred Background:

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with DevOps / Infrastructure teams
• 7+ years of relevant technical experience