Desktop Technician

• Lead Technician: Supervise the onsite IT support team, coordinate daily assignments, manage escalations, provide reporting, and serve as the primary point of contact for CMS Technology Department leadership.
• Level 1 Technicians: Provide end-user support, troubleshoot Windows desktops and laptops, install and configure hardware/software, resolve help desk tickets, support printers and peripherals, and assist with classroom technology.
• Senior/Multi-Skilled Technicians: Provide advanced troubleshooting, network support, server and infrastructure assistance, and technical support across multiple school campuses.
• Support IT operations across 8+ school campuses and district facilities.
• Respond to technical issues, service requests, and escalations in a timely manner.
• Maintain effective communication with school staff and the Technology Department.
• Travel between assigned school locations as required.

• Relevant hands-on experience in IT support, desktop support, help desk, networking, systems administration, or IT infrastructure, depending on the position.
• Experience troubleshooting Windows operating systems, desktops, laptops, printers, and peripheral devices.
• Knowledge of Microsoft 365, Active Directory, and help desk ticketing systems is beneficial.
• For senior roles: experience with LAN/WAN, switches, routers, Wi-Fi, Windows Server, DNS, DHCP, and infrastructure troubleshooting.
• For the Lead role: prior experience supervising technicians, coordinating support activities, and managing escalations.
• Strong troubleshooting, communication, and customer-service skills.
• Ability and willingness to work 100% onsite in Carlsbad, NM and travel between multiple school campuses.
• Education & Certifications:
• No specific degree or IT certification is mandatory under the RFP.
• Preferred certifications include CompTIA A+, CompTIA Network+, and Cisco CCNA.
• Relevant technical training and certifications will be considered an advantage.
• Background Check Requirements:
• Candidates must successfully complete State and FBI fingerprint-based criminal history checks.
• New Mexico Sex Offender Registry check is required.
• All required checks must be cleared before beginning work at a CMS location.
• Interested candidates should apply with an updated resume specifying their relevant technical experience and preferred position level.

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.