Mobile Deployment Technician

• Configure and deploy mobile devices as part of ongoing enterprise endpoint refresh and replacement initiatives.
• Coordinate device scheduling, preparation, distribution, user handoffs, and transition activities.
• Provide Tier 1 support for mobile device incidents, configuration issues, break/fix requests, and user inquiries.
• Track deployed and returned devices while maintaining accurate inventory, deployment, and support records.
• Process retired mobile hardware for secure e-cycling and disposal according to established procedures.
• Partner with endpoint teams to complete device transitions while applying required security and operational standards.

iOS, Mobile Devices, Microsoft Product Family, Testing, Technical Support, Endpoint Security, Computer Security, Communication Skills, Presentation/Verbal Skills, Writing Skills, * 3 years or more of experience deploying, configuring, and supporting iOS mobile devices in enterprise environments.

• Proficiency in Mobile Device Management platforms including Microsoft Intune, AirWatch, or comparable UEM solutions.
• Experience with endpoint troubleshooting, break/fix support, mobile device configuration, and end-user technical assistance.
• Experience with device lifecycle management, inventory tracking, deployment scheduling, hardware handoffs, and e-cycling.
• Experience with endpoint security, IT security controls, large-scale device refreshes, and enterprise deployment processes.
• Excellent verbal and written communication skills

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.