Mobile Deployment Technician

Mecklenburg County IT Services is seeking a Mobile Deployment Technician to support its Unified Endpoint Management (UEM) team with the Evergreen Refresh initiative. The role involves onsite mobile device deployment, configuration, inventory tracking, end-user handoffs, and first-level troubleshooting of County-issued mobile devices. Candidates must have strong customer service, organizational, and technical troubleshooting skills. This is a 7-month onsite contract in Charlotte, NC, with an in-person interview and mandatory pre-employment drug test., * Configure and deploy mobile devices, including iOS devices, under the Evergreen Refresh initiative.

• Coordinate deployment schedules, device logistics, and end-user handoffs.
• Receive, track, and process old devices for secure e-cycling and disposal.
• Provide first-level support and troubleshoot mobile device issues.
• Maintain accurate device inventory, deployment, and support documentation.
• Ensure compliance with County IT security policies and procedures.
• Collaborate with the UEM team to ensure smooth device transitions.

Technical Recruiting, Talent Management, Federal Government, Government, Testing, Mobile Devices, Identify Issues, Technical Support, Customer Support/Service, iOS, * Minimum 3 years of hands-on mobile device deployment and configuration experience, including iOS.

• Minimum 3 years of experience with MDM platforms such as Microsoft Intune, AirWatch, or similar.
• Minimum **3 years of end-user support and technical troubleshooting experience.
• Strong organizational skills for scheduling, tracking, inventory management, and device handoffs.
• Excellent communication, teamwork, and customer service skills.
• Strong attention to detail and adherence to IT security practices.
• Experience with large-scale device deployments and device lifecycle management preferred.
• Government IT experience preferred., 1. Mobile Device Deployment 2. iOS Configuration 3. MDM / Microsoft Intune / AirWatch 4. Technical Troubleshooting 5. End-User Support

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

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Excelraise, LLC is seeking a Mobile Deployment Technician for our client at Research at Valerie C. Woodard Government Center, 3205 Freedom Drive, Charlotte, NC 28208