IT FIELD SERVICE ENGINEER/ IT HARDWARE

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client’s IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy., To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers

A full valid UK drivers licence and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)

Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous., * Analytical Thinking

• Computer Hardware
• Customer Satisfaction
• Customer Service
• Data Centre Operations & Management
• Desktop Application Development
• Printing Operations
• Problem Solving
• Tablet Devices and Manufacturing
• Workstation Management

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have opportunity for Field Services Engineers based across the UK. This role is based in London.