1st Line IT Support Engineer

• Provide 1st Line technical support to clients, responding to hardware and software queries by telephone, email, and in person.
• Diagnose and troubleshoot technical issues, identify solutions, and escalate more complex problems when necessary.
• Support end users with day-to-day IT issues across a variety of client environments.
• Assist with Active Directory administration, user accounts, and permissions.
• Troubleshoot workstation, software, and hardware issues.
• Support networking environments, including routers, switches, and wireless access points.
• Update the ticketing system accurately, recording incidents and actions.
• Work with the IT Manager and wider technical team to resolve recurring issues.
• Continuously develop technical knowledge across different IT technologies.
• Deliver excellent customer service.

Technologies:

• Active Directory
• Hardware
• Support
• Windows

• Previous experience in an IT Support, Service Desk, or 1st Line Support position.
• Good understanding of Windows operating systems and Microsoft technologies.
• Basic knowledge of Active Directory and Group Policy.
• Understanding of networking fundamentals, including DNS and DHCP.
• Experience troubleshooting hardware, software, and workstation issues.
• Interest in developing knowledge of Windows Server, virtualisation, and networking.
• Strong communication and customer service skills.
• Microsoft or networking certifications are advantageous but not essential.

We are an ambitious, expanding Managed Service Provider that has experienced year-on-year growth since launching eight years ago. We provide fully managed IT, communications, and print services to businesses across the UK, and are welcoming a 1st Line IT Support Engineer to our technical team in Horsham. This is a supportive, friendly working environment with exposure to a wide range of technologies and client environments, as well as genuine career progression opportunities. We offer a salary of up to £30,000, depending on experience, fully funded training and industry-recognised certifications, and cover examination costs.