IT Support Technician

As the first point of contact for IT support across the business, you’ll play a key role in helping colleagues resolve technical issues, supporting day-to-day IT operations, and contributing to a positive user experience., * Providing first-line IT support via phone, ticketing systems and in person

• Troubleshooting hardware, software and connectivity issues
• Supporting Windows and Mac devices, Microsoft 365, mobile phones and printers
• Managing user accounts, hardware setup and access permissions
• Supporting employee onboarding and offboarding processes
• Working closely with second-line support and external providers when required, This is primarily an office-based role, offering the opportunity to work closely with colleagues and provide hands-on support across the business. Following a successful onboarding period, the role includes one day per week working from home.

• Strong customer service and communication skills
• A proactive and methodical approach to problem solving
• Good knowledge of desktop hardware, operating systems and common business applications
• Previous IT Service Desk or First Line Support experience is desirable but not essential
• Exposure to Microsoft 365 and Active Directory would be advantageous, Relevant qualifications such as an HNC, HND, or Microsoft Fundamentals certification are advantageous but not essential. We value enthusiasm, a willingness to learn, and a passion for technology just as much as experience., You must be able to provide relevant documentation confirming that you have the right to work in the UK.

Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing around 800 dedicated members of staff.

Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition.

Our core values support the Company’s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company’s culture for future success.