Personal Computing Support Technician - Our Lady of the Lake University
Our Lady of the Lake University
San Antonio, TX, United States
5 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Desktop Computing
Guidewire PolicyCenter
Job description
Assists with end user support regarding desktop/laptop/mobile device hardware and software. Reports to and assists the Personal Computing Support Manager.
Performance Metrics:
Hardware and Software Issue Resolution (40%)
Maintain a first-time resolution rate of 85% or higher for desktop/laptop/printer/mobile device issues.
Complete all service requests within an average of 48 to 72 hours.
Requirements
Desktop Administration, Systems Administration/Management, Desktop Administration, Desktop PC, Mobile Devices, Laptop PC, Customer Service Management, Help Desk, Systems Administration/Management, Performance Metrics
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