Technical Support Specialist

Technical Support, Technical Support, System Integration (SI), IBM Product Family, Business-to-Business (B2B), Data Mapping, Production Support, Identify Issues, Production Control, Software Patches, 5+ yrs of relevant Expertise in IBM App Connect Enterprise (ACE), IBM Sterling B2B Integrator (SI), and Boomi Integration Platform .

• Thorough understanding of integration architecture, message flows, data mapping, transformation logic, and enterprise integration patterns.
• Strong experience in IBM ACE production support, monitoring, troubleshooting, and minor enhancements.
• Experience in environment upgrades, patching, deployment activities, and production support.
• Proficiency in basic Java, ESQL, SQL, XML, and XSLT and Knowledge of XML schema validation and XSLT-based transformations.
• Familiarity with messaging and integration patterns such as:
• Publish/Subscribe
• Request/Response
• Event-Driven Architecture
• Message Routing and Transformation
• REST/SOAP Web Services
• Experience with SSL/TLS certificate management, keystore/truststore configuration, and security troubleshooting

Key Responsibilities

• Strong hands-on experience supporting Boomi AtomSphere in production environments.
• Experience with Boomi Corporate iPaaS and Boomi OCADO iPaaS monitoring, support, and troubleshooting.
• Good understanding of Boomi processes, connectors, APIs, Atom Management, deployments, scheduling, and process reporting.
• Should have knowledge on Azure cloud fundamentals and should be able to support.
• Experience in incident management, problem management, RCA, and production support within SLA-driven environments.
• Ability to analyse logs, troubleshoot integration failures, and resolve API/data flow issues.
• Working knowledge of Microsoft Azure services including AKS, Storage, Key Vault, and Azure Monitor.
• Hands-on experience with Terraform (Infrastructure as Code), including module management, deployments, and environment support.
• Experience using Azure DevOps for deployment and release support.
• Knowledge of REST/SOAP APIs, JSON, XML, and integration support best practices.
• Strong communication and stakeholder management skills.
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Skill Requirements

• Hands-on experience with IBM Sterling B2B Integrator (SI) administration, development, and support.
• Strong knowledge of EDI standards including X12, EDIFACT, XML, CSV, Flat Files, and trading partner implementations.
• Expertise in data mapping, transformation, validation, and transaction monitoring.
• Experience in Trading Partner onboarding/offboarding, partner communication setup, and support.
• AS2, SFTP, MQ, MFT, SMTP communication protocols.
• SSL/TLS certificates, keystore/truststore management.
• Network troubleshooting (firewalls, DNS, ports, connectivity issues).
• Business process development and support.

Support & Operations

• Understanding of cloud and on-premises infrastructure support.
• Experience in business process development, support, and maintenance.
• Strong incident management, problem management, and root cause analysis skills.
• Flexible to provide production support and implement minor code/configuration changes.
• Ability to provide 24x7 On-Call Support for critical production issues and participate in bridge/conference calls as per SLA requirements.
• Experience with release management, deployment support, environment health checks, and operational monitoring

Other Requirements

• Experience in Retail, Supply Chain, eCommerce or OCADO environments.
• Exposure to Boomi API Management.
• Experience with Log Analytics, Application Insights, Splunk, or similar monitoring tools.
• Understanding of Agile and DevOps ways of working.
• Boomi, IBM Ace Certification
• Basic understanding of IBM MQ including queue managers, queues, channels, clustering, and troubleshooting.
• Experience with map editor for sterling integration in developing maps.

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.