IT Support Specialist | Full Time

• Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills
• Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations.
• Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions.
• Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices.
• Collaborate with remote teams and individuals to troubleshoot and resolve technical issues effectively.
• Assist with the setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Troubleshoot network connectivity issues and ensure seamless communication between onsite and remote locations.
• Work closely with network administrators to implement and enforce network security measures.
• Provide support for business software applications, including Point of Sale (POS) systems, property management systems, and other industry-specific software.
• Assist end-users with software installations, updates, and configurations.
• Conduct training sessions and create user documentation to help employees understand and effectively utilize software applications.
• Manage hardware inventory, including computers, tablets, printers, scanners, and other peripheral devices.
• Coordinate repairs and warranty services for faulty or damaged hardware.
• Assist with hardware procurement, ensuring compliance with organizational standards and budgetary guidelines
• Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
• Create and update technical documentation, user guides, and standard operating procedures.
• Prepare regular reports on support activities, including key metrics and trends.
• Stay updated on emerging technologies and industry trends relevant to lodging, retail, and food & beverage sectors.
• Evaluate new hardware and software solutions, providing recommendations to improve operational efficiency and user experience.
• Collaborate with IT teams to plan and implement technology upgrades and projects.
• Attend all required meetings and trainings.
• Perform other duties as assigned by leadership to meet business needs.

• Adhere to all company policies, safety procedures, and brand service standards.

• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays. Will be required to participate in a 24/7 on-call rotation.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• IT experience of at least 3 years is required. Hospitality experience is a plus.
• Advanced proficiency in Microsoft software programs.
• Must have strong verbal and written communication skills
• Must be able to sit, stand, and walk for long periods of time. Must be able to complete repetitive motions during shift such as bending, stooping, squatting, climbing, etc.
• Ability to travel to various locations to provide hands-on support and ensure the smooth operation of our IT infrastructure.
• Experience with network infrastructure setup, troubleshooting, and security.
• Advanced background in general Microcomputer hardware, software and networking, installation, troubleshooting, and repair.
• Familiarity with POS systems, property management systems, and industry-specific software is highly desirable.
• Comfortable to perform the essential functions of the role in various types of Florida weather conditions including: sunshine, heat, and rain.
• Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
• English language proficiency is required to perform the essential functions of this position.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement.