Desktop Technician
The CSI Companies
San Luis Obispo, CA, United States
4 days ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$60,320 - $70,720
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
JIRA
Issue Tracking Systems
Networking Basics
Enterprise Software Applications
Software Troubleshooting
Peripherals
Computer Equipment
Servicenow
Job description
The IT Desktop Support Tech will provide onsite technical support to clinical and administrative staff across the health system, ensuring reliable operation of end-user devices, applications, and IT equipment. This role will troubleshoot hardware, software, and connectivity issues while minimizing disruptions to patient care and daily operations.
Requirements
- 2+ years of experience providing desktop support, IT help desk, or end-user technical support.
- Experience troubleshooting Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications.
- Knowledge of computer hardware, peripherals, printers, and basic networking concepts.
- Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
- Strong troubleshooting, customer service, and communication skills.
- Ability to work independently in a fast-paced environment and prioritize issues affecting clinical operations.
- Ability to provide onsite support and travel between health system facilities as needed.
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