Technology Support Specialist

Under general supervision, the Technology Support Specialist provides technical assistance, administers endpoint devices, resolves hardware and software issues, and supports cybersecurity compliance. The incumbent troubleshoots network connectivity, maintains technology equipment, collaborates with Central IT, and provides guidance to student assistants.

• Provides technical support for Windows and macOS computers, laptops, mobile devices, printers, peripherals, and common business applications.
• Deploys and configures desktops, laptops, iMacs, MacBooks, iPads, printers, and other peripherals using approved endpoint management tools.
• Configures and monitors antivirus, endpoint protection, encryption, security updates, and vulnerability remediation controls.
• Uses approved diagnostic tools to check link status and basic connectivity, including IP configuration, DHCP, DNS, VPN, and Wi Fi symptoms.
• Provides lead work direction, mentoring, training, and oversight of daily responsibilities for student workers.
• Performs other duties as assigned., * This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. Note that our campus does not participate in the federal E-Verify program. Employment eligibility will be verified through the standard Form I-9 process.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

• Equivalent to a Bachelor’s degree in a related field and two years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Knowledge, Skills, & Abilities

• Demonstrates strong knowledge of Windows 11 and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
• Possesses proficiency in Microsoft 365 applications and enterprise collaboration tools, including Microsoft Teams, Zoom, and email systems.
• Demonstrates familiarity with Active Directory, Group Policy, SCCM, JAMF, and Windows Server 2022 for endpoint administration and device management.
• Applies knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting, to diagnose and resolve connectivity issues.
• Demonstrates excellent analytical, problem-solving, communication, and customer service skills to deliver effective technical support.
• Exhibits strong organizational skills, attention to detail, adaptability, and the ability to prioritize multiple tasks while collaborating effectively with campus stakeholders.

• The anticipated HIRING RANGE is $5787 - $6647 per month, dependent on qualifications and experience. The salary range for this classification is: $5787 - $8430 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun., One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

As a destination workplace, California State University, Northridge attracts, develops, and maintains a diverse workforce of over 4,000 engaged and committed faculty and staff. CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. We invite you to explore your career opportunities to work with others who are making a difference. CSUN offers you and your family a comprehensive benefits package including health plans, retirement plans, tuition reduction, and other employee programs