HSPD-12 Help Desk Analyst :: Washington, DC

Help Desk, Analysis Skills, Help Desk, Analysis Skills, Customer Support/Service, Microsoft PowerPoint, Microsoft Excel, Google Apps, Computer Skills, Microsoft Word, * No more than 3 years’ experience in a help desk setting

• Basic computer skills: MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
• Ability to provide effective help desk support and professional customer service
• Strong communication skills, both verbal and written
• Analytical skills for resolving complex challenges
• Attention to detail with large volumes of critical data
• Flexibility to adjust to rapidly changing client priorities
• Team collaboration skills with ICAM PMO stakeholders
• Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and infrastructure
• Understanding of GSA US Access credentialing shared service provider tools and procedures
• Experience in ICAM-implementation help desk support
• Advanced computer skills: complex spreadsheet formulas, MS Project, and MS Visio
• Experience in training individuals to use ICAM credentials and tools
• Support experience for GSA HSPD-12 Help Desk in resolving tickets and issues

Education:

• High School/GED