Help Desk Analyst

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements., Provide technical support and troubleshooting assistance to end-users

• Initiate and resolves service request/problem incidents
• Install, configure, and maintain computer hardware and software
• Assist with the setup and maintenance of user accounts and permissions
• Works with system administrators and developers to ensure services/incidents are completed
• Document all support activities and resolutions in the ticketing system
• Follow standard operating procedures for incident management and escalation
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Help Desk, Analysis Skills, Service Level Agreement (SLA), Help Desk, Best Practices, Service Delivery, Analysis Skills, Cloud Computing, Customer Support/Service, Geospatial Analysis, Proven experience as a Help Desk Analyst or Customer Service Support

• Strong knowledge of Windows operating systems and desktop support
• Ability to diagnose and resolve hardware and software issues
• Excellent problem-solving skills and attention to detail
• Active Directory experience preferred
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• Company Paid STD and LTD
• Life and AD&D Insurance
• Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career! Compensation: $42,000.00 - $50,000.00 per year

GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.

GCA is committed to a safer tomorrow. The challenges facing our Nation and the World grow ever more complex and require the highest level of dedication, integrity, and service. These core values are the backbone GCA builds upon to provide our customers with exceptional service within the dynamic intelligence community and ever changing Information Technology sector.