Technology Support Technician

• Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals.
• Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools).
• Maintain accurate records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure.
• Provide onboarding and technical setup for new employees or device replacement.
• Deliver excellent customer service and follow up on open support issues., Important items to know about the recruitment process:
• Review of applications will begin immediately. For full consideration, application materials must be submitted by November 19, 2026.
• Incomplete application materials will not be considered.
• Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references.
• The successful applicant is subject to appropriate background screenings.

• Two years of related, specialized post-high-school education and three years of related technical support experience, or an equivalent combination of education and experience.
• Demonstrated knowledge of, and experience with, Windows and macOS.
• Demonstrated ability in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via certifications, education, and/or experience.
• Familiarity with common software applications and device troubleshooting techniques.
• Ability to manage priorities and adapt to a fast-paced support environment.
• Excellent communication and customer service skills.
• Experience with support ticketing systems and technical documentation.
• Must be able to lift up to 50lbs occasionally and perform tasks such as reaching, kneeling, and carrying equipment (with or without accommodation).

The starting wage is $26.20 per hour (non-negotiable), or the appropriate transfer rate for ACSUM/COLT unit members within the University of Maine System. UMS offers a highly competitive benefits package that includes, but is not limited to:

• 13 paid holidays plus earned vacation and sick time
• Medical, Dental, and Vision Insurance
• Short-term disability insurance and employer-paid long-term disability insurance
• Employer paid basic life insurance
• Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children)
• 403(b) retirement plan with employer contribution