CMDB Product Owner

The CMDB Product Owner serves as the functional owner of the ServiceNow CMDB and its related capabilities within a large enterprise environment. In this highly visible leadership role, you will own and drive the CMDB roadmap, governance model, backlog, data quality initiatives, stakeholder alignment, and overall maturity strategy while partnering closely with engineering teams responsible for implementation. You will balance strong technical understanding of ServiceNow CMDB and configuration management with product ownership, governance, stakeholder management, and strategic planning to ensure the CMDB delivers measurable value to the organization., * Act as the functional owner for the ServiceNow CMDB and related capabilities, ensuring the platform supports current and future business and technology needs.

• Define, maintain, and continuously refine the CMDB roadmap, aligning it with enterprise strategies and priorities.
• Own and manage the CMDB product backlog, including prioritizing features, enhancements, and technical debt in collaboration with stakeholders and engineering teams.
• Gather, analyze, and document business and technical requirements for CMDB and related ServiceNow capabilities, translating them into clear user stories and acceptance criteria.
• Work closely with engineering and implementation teams to ensure successful delivery of CMDB features and enhancements, providing clarification and direction throughout the development lifecycle.
• Lead and oversee CMDB governance, including defining standards, policies, and processes for configuration data management and usage.
• Drive data governance and data quality initiatives, including CMDB health monitoring, data validation, and remediation activities.
• Establish and manage CI lifecycle management practices to ensure accurate and current configuration item data across its lifecycle.
• Oversee and guide CMDB integrations, including Service Graph Connectors and other data sources, to ensure consistent, reliable, and governed data flows.
• Promote and advance the use of the ServiceNow Common Service Data Model (CSDM), service mapping, discovery, and ITOM capabilities to improve service visibility and operational insights.
• Collaborate with stakeholders across IT and the business to align CMDB capabilities with service management, IT operations, and broader enterprise objectives.
• Influence stakeholders at various levels without direct authority to gain alignment on priorities, standards, and adoption of CMDB-related processes.
• Lead CMDB initiatives and expansion efforts, including onboarding new services, technologies, and domains into the CMDB.
• Develop and maintain documentation for CMDB processes, data models, governance frameworks, and standards to support consistent usage and adoption.
• Promote adoption of CMDB capabilities across teams through communication, training, and advocacy, ensuring that users understand how to leverage CMDB data effectively.
• Create and deliver reporting and metrics on CMDB health, data quality, usage, and value realization for leadership and key stakeholders.
• Apply Agile product ownership practices, including participation in Agile ceremonies, backlog refinement, and iterative delivery of CMDB capabilities.
• Partner with business analysts and other product owners to ensure CMDB data supports ITSM, ITOM, and other ServiceNow modules and business processes.

Data Quality Communication Data Modeling Prioritization Technical Debt Professionalism Data Governance Data Management Data Validation Agile Methodology Kanban Principles Value Realization Influencing Skills Strategic Planning Business Valuation Service Management Medical Monitoring Configuration Item Lifecycle Management ServiceNow Discovery IT Service Management Process Understanding Full Stack Development Stakeholder Management Technical Requirements Business Transformation Configuration Management Requirements Elicitation Scrum (Software Development) Continuous Improvement Process, * Minimum 5 years of product ownership experience, preferably in an enterprise environment.

• Proven experience managing product backlogs and roadmaps, including prioritization and stakeholder alignment.
• Enterprise CMDB or configuration management experience, with a strong understanding of CMDB concepts and practices.
• Strong understanding of ServiceNow CMDB, including its data model, capabilities, and role within the broader ServiceNow ecosystem.
• Hands-on experience with data governance and data quality initiatives, including defining and monitoring data quality metrics.
• Experience gathering and documenting business and technical requirements and working closely with engineering teams to deliver solutions.
• Demonstrated ability to influence stakeholders without direct authority and build consensus across diverse teams.
• Agile product ownership experience, including working within Agile or Kanban frameworks.
• Strong ITIL knowledge, particularly in areas related to configuration management and IT service management.
• Experience with ServiceNow platform capabilities relevant to CMDB, such as discovery, service mapping, ITOM, and integrations.
• Business analysis skills, including requirements elicitation, process understanding, and translating needs into actionable work items.

Additional Skills and Qualifications

• Experience with ServiceNow Common Service Data Model (CSDM) and its application to service mapping and CMDB design.
• Exposure to ServiceNow Discovery and Service Mapping to enhance service visibility and CI relationships.
• Familiarity with Service Graph Connectors and other CMDB integration mechanisms.
• Experience with CMDB health monitoring, CI lifecycle management, and continuous improvement of configuration data.
• Background in ITOM and ITSM processes and how they leverage CMDB data.
• Experience working in Agile environments using methodologies such as Scrum or Kanban.
• Product management mindset with the ability to balance strategic goals, technical constraints, and stakeholder needs.
• Strong communication and stakeholder management skills, with the ability to bridge business and technical teams effectively.
• Contract-to-hire mindset with interest in transitioning to full-time employment upon mutual agreement., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

TEKsystems

Cincinnati, OH*On-Site

Advocacy Refining Equities Backlogs Operations Leadership Management Governance ServiceNow, We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.