IT Support
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Role details
Tech stack
Job description
We are seeking a hands-on IT Support Specialist to provide technical assistance across a variety of hardware, software, and end-user technologies. This position will focus on troubleshooting, equipment deployment, system maintenance, and ensuring reliable day-to-day IT operations., * Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and business applications.
- Install, configure, troubleshoot, and maintain Windows and macOS devices.
- Manage user accounts, permissions, and access through Active Directory.
- Diagnose basic network connectivity, hardware, and software issues.
- Monitor and resolve support tickets while maintaining accurate documentation.
- Assist with technology upgrades, equipment rollouts, and IT improvement initiatives.
- Coordinate with internal teams and external vendors to resolve technical issues.
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Requirements
Position is not eligible for sponsorship. Must be authorized to work in the United States., * Previous experience in desktop support, IT operations, or a similar technical support role.
- Strong Windows troubleshooting and hardware/software support skills.
- Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP.
- Experience supporting printers, mobile devices, and common business applications.
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently, manage priorities, and adapt to changing technical needs.
- Ability to lift and move IT equipment as needed.
Benefits & conditions
Position: IT Support Technician Location: 100% Remote - Multiple Shifts - Must work East Coast Hours Pay Rate: $15.00 / Per Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Our client is looking for multiple IT support … Recommended *, Job Title: Systems Analyst Location (City, State): Remote - 2 -3 times a year travel Assignment Type: Contract-to-Hire Pay: $65 - $70 / per hour W2 Benefits: This position is eligible for medical, dental, vision, and 401(k). Position is not eligible fo… Recommended *, Job Title: Bilingual Operations Assistant Industry: Professional Services / Consulting / Business Services Location (city, state): Washington, DC (Onsite) Assignment Type: Contract | 3-4 months Pay: $21 - $24 / hour, commensurate with experience Work S… Recommended *
About the company
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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