Infrastructure Operations Analyst

• Monitor, diagnose, and resolve issues across Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, and SQL Server databases. \n

• Provide centralized monitoring and first-line problem diagnosis and resolution for computing systems, including batch streams on Windows and Unix/Linux systems. \n

• Track and document issues and resolutions in detail as a permanent record. \n

• Monitor backup processes associated with disaster recovery for business-critical applications. \n

• Provide first-line problem determination and recovery for abnormal application terminations. \n

• Coordinate repair efforts with external vendors, companies, and internal systems groups. \n

• Identify process improvement opportunities involving frontline tools, processes, and troubleshooting documentation. \n

• Fundamental knowledge of infrastructure event management tools and frontline support tools and resources. \n

• In-depth knowledge of computing systems troubleshooting techniques and concepts. \n

• Practical experience working with computing systems and associated alarm information. \n

• Working knowledge of Windows physical, virtual, and clustered servers; UNIX/Linux servers; and Exchange servers. \n

• Working knowledge of SQL databases and Oracle databases. \n

• Working knowledge of production application support tools and automated schedulers, including CA AutoSys and BMC Control-M. \n

• Strong analytical, troubleshooting, organizational, communication, listening, and comprehension skills. \n, * Education in Computer Science, Computer Information Systems, or a related field. \n

• Five years of experience in a computer systems environment. \n

• Previous experience working in a 24x7x365 operations center. \n

• Working knowledge of the OUA (Oracle Unified Assurance) application.

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• Experience running batch jobs in AutoSys and Control-M. \n

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The hourly pay rate range for this position is $ 30.00 to $ 38.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

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Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

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