IT Help Desk Administrator

• Providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices.
• Diagnosing and resolving a wide range of technical issues remotely and/or on-site.
• Ensuring all call details and resolutions are entered into the ticketing system according to procedure.
• Assisting with resetting passwords, recovering files, training on proper computer use, and configuring mobile devices and laptops.
• Resolving issues related to network printers, scanners, copiers, fax machines, phone, patch panels and computers.
• Managing account creation, equipment set up, account archiving, equipment retrieval, etc. for new hires and terminations.
• Asset Management inventory and tracking.
• Providing support for site locations in Sunland, Van Nuys, Upland and Downtown Los Angeles.
• Coordinating and managing technology setup for outside events, management meetings, training sessions, board meetings and parents’ evenings, as needed.
• Being readily accessible via mobile phone and email during off-hours, if necessary.
• Assisting with other duties and projects, as assigned., Tierra is committed to ensuring each and every staff member feels focused, recognized, and challenged via:
• Weekly check-ins via Stand Out platform
• Monthly Department meetings
• Annual DSP Week celebration
• Annual New Year Kickoff party
• Annual Health Fair, * Open Future Learning: Accredited online training recognized by The National Alliance for Direct Support Professionals.
• Handle with Care Behavior Management System: This federally approved two-part training system provides staff with verbal-intervention and physical-intervention techniques that focus on empowering individuals experiencing a crisis to regain control through support from trained personnel.
• Therap Experience: National leader in Web-Based Developmental Disabilities Software. Therap is a web-based application suite that was designed to provide a comprehensive solution for organizations supporting people with intellectual and developmental disabilities.

Do you have a valid Driver’s License license?, Do you have experience in iOS?, Have a positive “can-do” attitude and be able to understand and respond to customer needs in a professional and timely manner.

• Training and experience in Customer Service, Information Systems, Computer Hardware or related IT fields.
• Ability to diagnose and resolve basic technical issues.
• Experience with Helpdesk software.
• Experience fixing computers, printers/MFPs, network switches, WiFi routers, monitors and iPhones.
• Experience working with iPhone and Android phone configurations and updates.
• Familiarity with best hardware and software security practices, HIPPA regulations and sensitive data laws.
• A desire to constantly learn about the field of Information Technology and new products.
• Be self-motivated and have excellent organization skills in a deadline-driven, fast paced organization.
• Be able to lift 50 lbs. safely on a regular basis and move computers, printers and other equipment.
• Work 35 hours per week, with only occasional evenings and weekend work hours.
• Position requires occasional travel to site locations.
• Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment.
• Be in possession of a valid California driver’s license, with a good driving record and 3-years driving history.
• Bi-Lingual (Spanish) Preferred.

Pulled from the full job description

• 403(b)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Opportunities for advancement, COMPETITIVE BENEFITS:
• Medical
• Dental
• Vision
• Life Insurance
• 403B Savings

PAID TIME OFF

• Two weeks’ vacation
• Personal
• Sick

Tierra del Sol Foundation is seeking a IT Technician. The Information Technology (IT) Technician will serve over 300 employees, providing outstanding customer service and support to all levels of management and staff. This is a unique opportunity to work first-hand in a medium-sized non-profit organization on a variety of projects.