Support Manager

An opportunity has arisen to support the day to day operational service requirements across Bury children’s community services and assist the Operations Lead Manager in ensuring the Clinical Service Unit meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated. Main duties of the job

• Support the Operations Lead Manager in the day-to-day running of the services, including the management of waiting lists and clinic capacity.
• Ensuring medical staff adhere to Attendance and Special Leave Policy, monitoring sickness & absence of staff and supporting the Clinical Lead in conducting return to work conversations in line with Trust Policy and all other HR policies
• Assist the Operational Lead Manager with the management of access and performance.
• To support the tracking of patients and escalation of patient treatment in relation to delays in waiting times.
• Toworkwithteams to support planning and manage access and performance.
• Assist in the investigation of patient complaints/incidents/PALS.
• Carry out any other tasks as required, commensurate with the grade of the post

• Degree level or equivalent experience

Desirable

• Business administration qualification, eg, NVQ 3, or equivalent experience
• Knowledge of PRINCE principles.

Knowledge, Skills & Experience Essential

• Substantial experience of working within an NHS trust provider.
• Experience of managing data and identifying access and performance issues
• Good interpersonal and people skills
• Ability to engage effectively in dialogue withindividuals at all levels
• Good presentation skills
• Ability to empower, coach and support staff
• Ability to lead and work as a team member with professional and managerial colleagues
• Evidence of good influencing and negotiating skills.
• Ability to deduce key points from large/complex volumes of numerical and other data
• Detailed knowledge and experience of activity management (including RTT & waiting lists)
• Good analytical skills and ability to consider the wider picture including future scenario planning
• Passion for continuous quality improvement
• Ability to present relevant information in a concise format.
• IT skills use desktop computer and confident with excel

Desirable

• Experience of working in operational management in the public sector
• Understanding of the NHS, its infrastructure and partner healthcare organisations.

Disclosure and Barring Service Check

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance., To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.careers.northerncarealliance.nhs.uk%2F&data=05%7C02%7CBryonie.Lyons%40nca.nhs.uk%7C0cbc1ce8f93f489061db08df2db3b113%7C9a12677ec2e94deba58aee1c59ac0161%7C0%7C0%7C639279921934926589%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=l5fKz94BARMzH2cGpF%2FTswscd8am%2B1vu9%2FjlL3cIESI%3D&reserved=0

The NCA is committed to providing inclusive, accessible care and building a workforce that reflects the diverse communities we serve. We welcome applications from all backgrounds, identities and beliefs.

We are proud supporters of the Armed Forces community and offer a guaranteed interview to eligible applicants who meet the essential criteria. As a Disability Confident Employer, we also guarantee interviews for disabled applicants who meet the essential criteria.

Vacancies may close early where high application volumes are received or an internal redeployee is identified.

For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.