NCDOT - Technical Specialist- Mid Level

Mid-Level to support the NCDOT s Permits and District Offices business processes as a solution design lead.

The contractor will design, support, and continuously improve the SharePoint and web-based solutions that power the Permits and District Offices tools including translating business requirements into well-defined user stories, prototyping and building the Permits (virtual/help) agent and related workflows, testing and debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re-engineer and streamline their processes., Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.

• Gathers requirements from business clients and translates them into user stories for the Development Team.

• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.

• Prioritizes and tracks work items to ensure timely, high-quality delivery.

• Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.

• Tests deliverables and develops training materials and documentation for new processes and systems.

• Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.

• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users. Preferred

The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management. Success requires advanced skills in business process re-engineering, requirements translation, Software Development Life Cycle/Agile methodology, quality assurance, and system integration, along with the ability to independently lead the design, support, and continuous improvement of mission-critical tools and to provide direction and mentorship to junior-level technical staff with minimal supervision. Familiarity with NCDOT’s Permits, District Offices, and Transportation Life Cycle business processes is critical to perform at this level., Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals

• Experience in providing technical guidance and mentorship to junior technical staff
• Knowledge of NCDOT Permits processes and District Office operations
• Knowledge of NCDOT s Transportation Life Cycle business processes

Required/Desired Skills

Skill Required/Desired Amount of Experience Extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst Required 8.0 Years Strong analytical and conceptual skills Required 8.0 Years Strong written and verbal communication skills Required 8.0 Years Excellent organizational and presentation skills Required 8.0 Years Experience as a SharePoint Business Analyst Required 8.0 Years Extensive experience with Microsoft SharePoint as a designer Required 8.0 Years SharePoint design, testing, and training expertise (lists, libraries, content types) Required 8.0 Years Proven experience evaluating and re-engineering business processes Required 8.0 Years Proven ability to write clear and concise technical training materials and documentation Required 8.0 Years Extensive knowledge of the full application development life cycle Required 8.0 Years

NCDIT-T Web Services ECM is seeking a Technical Specialist - Mid-Level to support the NCDOT s Permits and District Offices business processes as a solution design lead.