NCDOT - SharePoint Operations Specialist - Jr

Provide operations, access management, and troubleshooting support for SharePoint and web-based business solutions within the Engineering Content Management (ECM) group at NCDOT.

• Manage user roles and permissions on SharePoint on-premise platforms, including creation and maintenance of security groups.
• Conduct annual audits of access groups and ensure membership and contact information accuracy.
• Respond promptly to ServiceNow tickets, resolving end-user issues and escalating to technical experts as necessary.
• Deliver outstanding customer service and technical support to both internal and external customers.
• Create, update, and maintain help documentation for common SharePoint and ECM issues.
• Monitor and report on EAS system issues during daily executive status calls.
• Create new SharePoint sites for conceptual, preconstruction, and construction projects both proactively and upon request.
• Approve access requests for project-specific SharePoint sites.
• Assist with testing new application development features as needed.
• Utilize Microsoft Office Suite, including Teams, Outlook, Word, Excel, and PowerPoint.
• Work independently, demonstrating proactive problem-solving and self-direction.
• Interface with customers at various organizational levels.
• Preferred: Local to the Triangle region of North Carolina, and able to attend 1-2 days per month onsite meetings.
• Preferred: Experience with NCID, NCDOT, GIS, ProjectWise, or HiCAMS., Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri…
• 1 day ago, Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri…
• 1 month ago

10+ years of experience with SharePoint (preferably SharePoint 2019/SE) and security groups.

• 10+ years of experience with Active Directory.
• 10+ years of experience with ServiceNow.
• 10+ years of experience with Microsoft Office Suite.
• Proven ability to write clear and concise technical documentation.

• Excellent written and verbal communication skills. Preferred Experience:

• 3+ years with NCID and/or NCDOT.
• Familiarity with GIS, ProjectWise, or HiCAMS.
• Understanding of NCDOT transportation lifecycle business processes.