NCDOT - SharePoint Product Specialist

Serve as a SharePoint Product Specialist (Business Analyst) for the NCDOT Engineering Application Services Department.

• Draft business requirements and design SharePoint and web-based business solutions for Operations and Traffic business processes.
• Break down solution designs into actionable work items, track status, and manage project communication and dependencies.
• Coordinate and prioritize SharePoint and web-based projects, ensuring timely, high-quality deliverables with thorough documentation.
• Perform quality assurance (QA) testing, coordinate test validation, and manage rollout of solutions.
• Develop, deliver, and document training materials for new or re-engineered business processes and IT applications.
• Collaborate with clients to prototype, refine, test, and debug applications and processes.
• Provide guidance and support to team members and ensure operational support is arranged.
• Evaluate and re-engineer business processes for improved efficiency and effectiveness.
• Prepare clear technical training materials and user documentation.
• Maintain strong communication with both technical and business stakeholders.
• Utilize project management and product ownership best practices throughout the system development life cycle.
• Ensure compliance with organizational standards, policies, and requirements.
• Use own equipment to access a virtual workspace; no programming/coding is involved.
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5+ years as a Business Analyst, including SharePoint solution design (custom lists, libraries, content types).

• Experience designing and testing SharePoint and web-based content management solutions.
• Strong analytical, conceptual, organizational, and presentation skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Experience evaluating and re-engineering business processes.
• Ability to write clear technical training materials and user documentation.
• Knowledge of application development life cycle.

• Extensive SharePoint designer/owner experience. Preferred Experience/Skills:

• SharePoint Business Analyst role experience.
• Quality Assurance testing and application support experience.
• Familiarity with NCDOT Operations and Traffic business processes.
• Experience with Agile/SCRUM methodology, Team Foundation Server (TFS) or Azure DevOps, and Balsamiq.