Help Desk Support Specialist

We are seeking an experienced and customer-focused Help Desk Support Specialist to provide comprehensive technical support, desktop management, and hardware/software troubleshooting. In this role, you will be the primary point of contact for end-user technical issues, ensuring efficient resolution and high levels of customer satisfaction., * Provide reliable day-to-day desktop support for Windows 7/10, Office 365, and Adobe Professional environments.

• Manage user accounts, permissions, and directory services utilizing Active Directory.
• Administer print servers and maintain printer hardware, including toner replacements and connectivity troubleshooting.
• Handle incident tracking, documentation, and queue management through Service Now.
• Perform desktop imaging, software deployments, and system configurations.
• Maintain hardware and software inventory management and support tracking.
• Deliver exceptional customer service, personable desk-side engagement, and effective technical support interactions.

• Desktop Support: 2+ years of experience supporting Windows 7/10, Office 365, and Adobe Professional.
• Active Directory: 2+ years of experience with user administration and directory management.
• SharePoint Support: 2+ years of experience providing SharePoint support.
• Printer & Server Administration: 2+ years of experience with printer support, toner management, and print server administration.
• Incident Reporting: 2+ years of experience utilizing Service Now for IT incident tracking and resolution.
• Desktop Imaging: 2+ years of experience with desktop imaging management.
• Inventory Management: 2+ years of experience with IT inventory management and support.
• Customer Service: Strong interpersonal communication skills with a proven track record of excellent desk-side engagement and user support.
• Location: Georgia (Remote/Onsite hybrid as directed)
• Position Type: Contract / Staff Augmentation

Required / Desired Skills

• Desktop Support - Windows 7/10, Office 365, Adobe Professional (Required 2 Years)
• Active Directory (Required 2 Years)
• SharePoint Support (Highly Desired 2 Years)
• Printer support, including toner replacement, and Print server administration (Required 2 Years)
• Service Now incident reporting (Highly Desired 2 Years)
• Desktop Imaging Management (Required 2 Years)
• Inventory Management and Support (Required 2 Years)
• Good customer service, personable desk side engagement, and overall good customer support interaction (Required 2 Years)